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Incoming calls go straight to voice mail

Posted: Tue Mar 03, 2009 5:03 pm
by mvalpreda
All incoming calls to my Ooma number are going straight to voice mail. I can make outgoing calls without issue. The status light is blue and the red envelope is lit even though there is no voice mail.

Thoughts? Support numbers seem to take forever to answer. About ready to return this already.

Re: Incoming calls go straight to voice mail

Posted: Tue Mar 03, 2009 5:55 pm
by southsound
This one is easy. When you hold the envelope (send to voicemail) button down for 3 seconds, it toggles between "do not disturb" and regular incoming call function. When you are in "do not disturb" the light is iluminated and your calls will go straight to voicemail.

Just hold down the button until the light goes out and all will be normal.

Enjoy your ooma!

Re: Incoming calls go straight to voice mail

Posted: Tue Mar 03, 2009 7:14 pm
by mvalpreda
Now I feel stupid. Wife and I were going nuts. Thanks for the help.

Re: Incoming calls go straight to voice mail

Posted: Sat Feb 06, 2010 12:59 am
by moku160
Thank you I also had this problem, and this thread probably saved me hours...of feeling like a moron instead of the 45 minutes it took to find the solution.