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#59424 by cjw7
Wed Jul 07, 2010 3:22 pm
it has been happening even when the phone is not in use.
#59426 by cjw7
Wed Jul 07, 2010 3:37 pm
I am also having problems with my fax. I can only seem to send one page at a time, or it times out.
#59438 by Groundhound
Wed Jul 07, 2010 9:21 pm
Your upload speed is probably below the setting you have for QoS in Ooma's setup. What is your upload speed as provisioned by your ISP, and what speed do you normally see at a site like http://speedtest.net? Normally for lower bandwidth tiers you should set the upstream speed in Ooma's QoS to be about 80% of your typical tested sustained speed.
#59455 by cjw7
Thu Jul 08, 2010 5:49 am
8 mbps through comcast minimum
10.2 mbps on the speedtest site

Ooma's Qos has the speed in kbps, so what should I set it as?
#59476 by Groundhound
Thu Jul 08, 2010 10:20 am
cjw7 wrote:8 mbps through comcast minimum
10.2 mbps on the speedtest site

Ooma's Qos has the speed in kbps, so what should I set it as?

I'd set the upstream to be 1600 Kbps if your Comcast upload bandwidth tier is 2 Mbps - if your Comcast speed tier is something else then adjust accordingly. Since Comcast likes to obfuscate their sustained bandwidth rates and just talk about temporary "Powerboost" rates, you may need to do some upload tests using very large files to determine what your true upload bandwidth is. I'd leave the downstream QoS at 0 (turns off QoS) since your downstream speed tier is high at 8 Mbps - if you find you have issues with call quality during times when you are downloading a large file or movie stream from a fast server you can always go back and adjust the downstream QoS to be something like 6400 Kbps
#59492 by cjw7
Thu Jul 08, 2010 1:56 pm
so if the speeds are as follows,

8 mbps through comcast minimum
10.2 mbps on the speedtest site

then I should set the Qos at 6000 kbps?
#59500 by Groundhound
Thu Jul 08, 2010 3:52 pm
cjw7 wrote:so if the speeds are as follows,

8 mbps through comcast minimum
10.2 mbps on the speedtest site

then I should set the Qos at 6000 kbps?

Those, I believe are your download speeds and I wouldn't set QoS on downstream yet, because:
cjw7 wrote: I can hear the person on the other end just fine, but the people I'm talking to say the conversation cuts out a lot.

This is indicative of an upstream problem. Do you know what your sustained (not Powerboosted) upload speed is?
#59508 by cjw7
Thu Jul 08, 2010 5:05 pm
this is from the speed test I posted before:
Download speed: 4668784 bps
Upload speed: 132792 bps
#59511 by murphy
Thu Jul 08, 2010 5:25 pm
cjw7 wrote:this is from the speed test I posted before:
Download speed: 4668784 bps
Upload speed: 132792 bps

You have a serious problem if you are only getting 132 kbps upload speed on a Comcast account.
I am on the standard Comcast speed and get 20,710 kbps down and 2,350 kbps up.

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