Fax Issues

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scottdray
Posts: 1
Joined: Sat Jul 03, 2010 6:39 pm

Fax Issues

Post by scottdray » Sat Jul 03, 2010 6:44 pm

I am trying to use OOMA Telo with my HP-C6100 fax machine and I am getting a communication error.
I have turned error correction off and slowed fax speed to slow. I also went to my ooma account and checked setting for fax. Any ideas??? could use your help with this one. If not, I guess I have 29 more days to take this thing back.

ktinca
Posts: 44
Joined: Wed Feb 24, 2010 9:49 pm
Location: SoCal - San Gabriel Valley

Re: Fax Issues

Post by ktinca » Sat Jul 03, 2010 10:41 pm

Try either or both of these items.

A) Prefix the number you call with *99 and a pause.
example, if the fax number is 1-888-555-1212
Dial: *99,,1-888-555-1212 (where the "," is a pause).

B) Connect the Telo DIRECTLY to the Fax. Use the Fax Phone port to connect to the rest of your phones.
Service/Equipment: Ooma Core / Hub & Scout installed February 2010.
Internet: Charter ISP 10Mbs/1Mbs
Port request: 2/21/2010
Port completed: 3/9/2010

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