6 Week Vacation-ISP turned off

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Lyndon
Posts: 11
Joined: Sat Apr 24, 2010 7:58 pm

6 Week Vacation-ISP turned off

Post by Lyndon » Sun Jun 27, 2010 7:52 am

I am leaving for at least 4 weeks, possibly more, and told my ISP. They are putting my DSL account on "sleep" for that time.
I assume that means they are turning off my connection.
I don't need Ooma to record messages, nor to connect to during this time.
My concern is I also don't want to lose my Ooma account and number.
Should I contact someone at Ooma to let them know????
Thanks,
Lyndon

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bw1
Posts: 1781
Joined: Wed Mar 18, 2009 9:06 am
Location: MI

Re: 6 Week Vacation-ISP turned off

Post by bw1 » Sun Jun 27, 2010 10:49 am

You should be fine with the Ooma device disconnected.

See this thread - viewtopic.php?f=5&t=1374
and Dennis P's response in particular.

Lyndon
Posts: 11
Joined: Sat Apr 24, 2010 7:58 pm

Re: 6 Week Vacation-ISP turned off

Post by Lyndon » Sun Jun 27, 2010 11:02 am

Thanks for the thread link, bw1
I appreciate it!
I sent an email to the support, and Emma wanted me to call the Tech. Dept.
But I don't see any need for that.
Thanks again!
Lyndon

ntoy

Re: 6 Week Vacation-ISP turned off

Post by ntoy » Mon Jun 28, 2010 9:56 am

Hello,

Your account currently has an active state. Your account would remain intact unless there was action like you calling in & authorizing an account cancellation by verifying the security question.

Lyndon
Posts: 11
Joined: Sat Apr 24, 2010 7:58 pm

Re: 6 Week Vacation-ISP turned off

Post by Lyndon » Mon Jun 28, 2010 10:39 am

Thanks, don't plan to do that.
I'm happy the way things are!

On another thread I should thank the Ooma community as well. My poor reception had to do with
my ISP. I did what the forum members suggested and kept records of the poor line, and submitted
it to my ISP, and finally, after months of putting me off, they came out and corrected the troubles in my area.
Would not have happened without those records the Ooma Community told me to create, keep, and file.
Thanks again, everyone!
Lyndon
Salt Lake City

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nn5i
Posts: 554
Joined: Fri Jun 11, 2010 2:02 pm
Location: Portland, OR

Re: 6 Week Vacation-ISP turned off

Post by nn5i » Thu Jul 01, 2010 11:48 am

Why not take the Ooma with you, and a telephone instrument too. That way, anywhere you happen to be, if there's Internet you have your home phone with you. I just returned from some travels during which I used my Ooma at the homes of two friends in different cities. Most convenient, and much better than any cell phone.

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southsound
Posts: 3519
Joined: Fri Feb 06, 2009 11:31 am
Location: Harstine Island, WA

Re: 6 Week Vacation-ISP turned off

Post by southsound » Thu Jul 01, 2010 3:15 pm

nn5i wrote:Why not take the Ooma with you, and a telephone instrument too. That way, anywhere you happen to be, if there's Internet you have your home phone with you. I just returned from some travels during which I used my Ooma at the homes of two friends in different cities. Most convenient, and much better than any cell phone.
Great advice! And I would imagine that when your friends realize that you have quality phone service at such a reasonable price, they too will become ooma subscribers! Helping friends save money is always a good thing in these difficult economic times.
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dsinternet
Posts: 852
Joined: Fri Nov 20, 2009 8:32 pm
Location: Minnesota

Re: 6 Week Vacation-ISP turned off

Post by dsinternet » Fri Jul 02, 2010 11:03 am

I also take my Ooma with me when I go out of town and visit relatives. It's plug and play when I plug it into their router.
Don't forget about 911 calls. They show the address that you have on the Ooma web site. Very easy to change. I normally don't change the address and remind my kids to use my relatives phone if they need to call 911.

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