Ooma Support Phone number disconnected

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thomaar
Posts: 1
Joined: Sat May 08, 2010 6:43 am

Ooma Support Phone number disconnected

Post by thomaar » Sat May 08, 2010 6:47 am

I have been having trouble with my Ooma for some time now and if I leave it unplugged for over 4 hours and then plug it back in it works for about 24 hours. then either a get a blinking ooma light or the 4 solid lights on line 1 & 2 and the envelope and other light. I called ooma, but I had just plugged the phone back in and it worked fine. Ooma told me to call back when i started having trouble again. I called the 888-711-6662 and it said the number was disconnected. WTF, hours are supposed to be 8 to 6 so I will try again later.

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southsound
Posts: 3519
Joined: Fri Feb 06, 2009 11:31 am
Location: Harstine Island, WA

Re: Ooma Support Phone number disconnected

Post by southsound » Sat May 08, 2010 8:02 am

The ooma support number works just fine from my landline. Are you sure you didn't mis-dial? Usually when they are closed you get a message that states that and asks you to call back.

Also - if you are calling from your ooma system and have not set up 10-digit dialing, you need to dial a 1 before dialing the number (as you do from any system that does not have 10-digit dialing.) You can verify how your system is configured by going to my.ooma.com and selecting Preferences then System. Verify the check box is set to your preference and click SAVE. Changes take about 10 minutes and may require a reboot of your system to force it to pick up the new profile.

If you change (edit) your post title to something like "Ooma loses connectivity every 24 hours" I'll be one of our network experts will see it and give you an answer - probably even faster than ooma support.
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.

daet
Posts: 359
Joined: Sat Apr 11, 2009 5:21 am
Location: Metairie, LA

Re: Ooma Support Phone number disconnected

Post by daet » Sat May 08, 2010 1:11 pm

southsound wrote:The ooma support number works just fine from my landline. Are you sure you didn't mis-dial? Usually when they are closed you get a message that states that and asks you to call back.[/color]
It wasn't working earlier today; I got the same message as thomaar, and I checked right after I saw his/her post.

DG
Ooma customer since April 2009
Ooma equipment: Hub ; Telo + 4 handsets
Ooma service: Annual Premier subscription

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Davesworld
Posts: 343
Joined: Sun Sep 27, 2009 6:06 pm
Location: Everett, Wa
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Re: Ooma Support Phone number disconnected

Post by Davesworld » Sun May 09, 2010 1:17 am

This is not good.

sfhub
Posts: 348
Joined: Fri Jan 22, 2010 6:22 am

Re: Ooma Support Phone number disconnected

Post by sfhub » Sun May 09, 2010 6:52 am

It looks like it was only having troubles for a brief period because it started working within a few hours. Could have been some migration that had temporary down time or just a brief glitch.

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