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Posts: 41
Joined: Wed Feb 03, 2010 11:09 pm
Location: Nashville, TN


Post by stumpy » Fri Apr 23, 2010 8:55 pm

My call logs are restored now, but my blacklist is still gone.

When will it be fixed?????

Posts: 10
Joined: Tue Feb 02, 2010 1:46 pm

Re: blacklist

Post by trichert » Sat Apr 24, 2010 1:34 pm

My blacklist is also gone, I need this back it was one of the primary reasons I went with Ooma. I can't even create a new one its just always blank ! Fix this my phone is ringing off the hook !

Posts: 10
Joined: Tue Feb 02, 2010 1:46 pm

Re: blacklist

Post by trichert » Sat Apr 24, 2010 5:30 pm

I am very concerned about this issue now. I mailed in a support ticket and got a response already but the tech is treating it like an individual issue like its just me. It seems Ooma isn't aware this major feature has been broken for over 3 days now. UGH ! Even their status page shows all green.

This needs to get fixed asap !

Posts: 6
Joined: Sun Apr 25, 2010 5:18 am


Post by jfkjyk » Sun Apr 25, 2010 5:22 am

My Blacklist is gone too. I have had off and on problems for a few weeks now. When I call customer support they give me a ticket number and tell me I will receive a return call within 24 to 48 hours. No return call ever comes. One of the reasons I selected OOMA's premium service was to be able to use the blacklist option. Customer service at OOMA is failing!

Posts: 2
Joined: Thu Mar 18, 2010 8:10 am

Re: blacklist

Post by WaltW » Sun Apr 25, 2010 8:46 am

Is the blacklist data going to be recovered? I saw no mention of this in the Status part of the forum.

Posts: 10
Joined: Tue Feb 02, 2010 1:46 pm

Re: blacklist

Post by trichert » Tue Apr 27, 2010 4:19 pm

Ooma doesn't seem concerned about this at all. I put in a ticket was promised a call within 48 hours (guess what, didn't get it). Not only is my blacklist not fixed, they sent me a survey asking about my service experience. You can guess what kind of marks they got.

Sigh .. this is a big deal feature for me if they can't fix it soon i have to go to a different voip provider who can fix issues in less then a week. Seriously .. this has been down for a week and no one cares there is no sense of urgency at Ooma to fix things.

Posts: 8
Joined: Tue Apr 06, 2010 10:14 am

Re: blacklist

Post by syculmaun » Tue Apr 27, 2010 5:59 pm

Same thing here, last week call logs and blacklist not working, call logs are back but can not save to blacklist. I just sent email to Ooma. All I can do is wait and see.

Posts: 61
Joined: Fri Jul 17, 2009 8:55 am

Re: blacklist

Post by Lola » Tue Apr 27, 2010 8:01 pm

I just realized my blacklist is gone, and came in here to see if anyone else was having problems, I didn't realize its been broken for a few days now. Not acceptable, this is the reason I got premier.

Posts: 44
Joined: Wed Nov 11, 2009 3:46 pm

Re: blacklist

Post by beachbum » Tue Apr 27, 2010 8:14 pm

This is on another thread. Bobby B replied right here>> Straight to Bobby B's response

Posts: 1
Joined: Tue Apr 27, 2010 11:32 pm

Re: blacklist numbers all gone :(

Post by i2i » Tue Apr 27, 2010 11:40 pm

Ooma has not fix the problem with the blacklist number dissapearing. Quite frequently it seems like Ooma has not gotten this problem fix yet. This is very frustrating as I found myself having to re-entered the blacklist numbers over and over again. Anyone has a solution to this?

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