Up till now, my ooma hub has worked flawlessly, I have been very happy with the service. However, just yesterday (April 16) -- or at least I just noticed it starting yesterday -- dialing out just hangs up and I get the ooma dial tone again. Dialing some numbers allows the phone to ring (at least I hear the ring), but as soon as the person picks up the phone, the ooma dial tone comes back. However, we are able to successfully call my mobile phone and it does not hang up when I do this. It seems that we can receive calls OK.
Was there a recent update that did this?
Intermittently, I am unable to complete an Ooma outgoing telephone call.
I do get a dial tone
I hear the ringing tone from the number called
The phone disconnects when I hear a click
I tested by using Ooma to call my cell phone and I was able to complete the call.
The person I am calling is my next door neighbor, when I call to a number in a other area code the call goes thru.
Waiting for a fix to this problem. I am located in Southern California also. (Orange County)
Thanks in advance
Seems it's dialing certain southern California landline phone #s that are causing the issue of the call hanging up when it is answered on the other end (either by human or machine). Someone in the other thread says it's been going on for 3 weeks for him, which is not a good sign.
If anyone wants to try to see if that fixes their problem, call CS and ask for "fax mode" to be turned on.... Or I guess you can try dialing *99 first (to switch you temporarily to fax mode) and then dial your number. I don't have access to my phones to try this right now, but I thought I'd share.
I've called numbers which are answered by a person and the same thing happens with it disconnecting and going to Ooma dial tone. It's specific to a group of SoCal numbers rather than whether it's answered by a person or a machine. From what I can tell, it's affecting Verizon landline #s (both residential and business).ultramed wrote:I tried *99, and it does nothing. To be specific, when I call a number that answers with a machine or voice mail system, it immediately goes to the Ooma dial tone upon answering. All other calls are normal, and received calls are normal. This started happening a few days ago to the best of my knowledge. We need a fix. Has anyone tried calling support?