Got something else to discuss that is not covered by the previous forums? Post it here!
#52397 by oomaaddict
Tue Apr 06, 2010 11:05 am
Bought and activated ooma device from costco (it is hub, no scout) some time around July 2009. When terms and conditions changed, received email from ooma that there is no annual regulatory fee. Today I logged into myooma , when I click on account and services it says that my account is ooma core & that from second year I need to pay annual regulatory fee of $11.75.I am confused now, should I pay taxes or will it be waived?
#52398 by murphy
Tue Apr 06, 2010 11:14 am
Hubs purchased from Costco are liable for the fee. It's stated as such on the box it came in.
#52406 by Aveamantium
Tue Apr 06, 2010 11:59 am
oomaaddict wrote:Thanks for the replies.I called customer support , they confirmed that I don't have to pay taxes as I bought the device in July 2009.

Lots of confusion about this... See below!

How Ooma’s Terms & Conditions Affect Current, New Ooma Customers
October 2nd, 2009 @ 4:45 pm
by Team Ooma Filed in: News, ooma
.Let me start with my apologies. It’s obvious that we weren’t clear enough about the changes we are implementing at Ooma and what the impact may be on you. So I’m going to try and break down each case for you and what the relevant changes are that may impact you.

Ooma Hub/Scout Combination Products (Includes all Costco.com purchases)
1.Current Ooma Core Users
a. No changes to your current feature set including voice mail.
b. No annual regulatory recovery fee will be charged.


2.Current Ooma Premier Users
a. No changes to your current feature set.
b. No annual regulatory recovery fee will be charged.
c. If you are paying monthly for Premier, your monthly price will change to $9.99 from $12.99.
d. If you wish to buy an additional year of Premier at $99.99, you have until 12/31/09.


3.Current Ooma Premier Trial Users
a. No changes to your current feature set.
b. No annual regulatory recovery fee will be charged.
c. If you want to purchase an annual Ooma Premier subscription, you can do so until 12/31/09 at $99.99, after that the price will go up by $20 to $119.99.


4.New or Unactivated Ooma Hub/Scout Combinations
a. No changes to your promised feature set, includes voicemail and a 60 day Premier Trial.
b. If you want to purchase an annual Ooma Premier subscription, you can do so until 12/31/09 at $99.99, after that the price will go up by $20 to $119.99
c. No regulatory recovery fee will be charged


Ooma Hub Only Product at Costco Stores

1.Current Ooma Core Users
a. No changes to your current feature set including voice mail.


2.Current Ooma Premier Users
a. No changes to your current feature set.


3.Current Ooma Premier Trial Users
a. No changes to your current feature set.
b. The regulatory recovery fee applies per the original terms and conditions.


4.New or Unactivated Hub Only Prodcut
a. Basic voice mail is now included in Ooma Core.
b. Enhanced voice mail is available as a standalone option for $49.99 per year if you don’t want to purchase all the Premier features. Enhanced voicemail includes:


•One touch access to voicemail, call screening
•Remote access to messages through any web browser or telephone
•Voicemail notifications to your mobile phone
•Voicemail mp3 audio file attachment sent to your email
•Send-to-Voicemail
•Do Not Disturb
c. If you want to purchase an annual Ooma Premier subscription, you can do so at $99.99.
d. The annual regulatory recovery fee applies per the original terms and conditions
#52408 by oomaaddict
Tue Apr 06, 2010 12:10 pm
Ooma Hub Only Product at Costco Stores

1.Current Ooma Core Users
a. No changes to your current feature set including voice mail.

It is correct, since I bought the product from costco, there are no changes to my features. It does not say that I have to pay taxes.
#52427 by Bobby B
Tue Apr 06, 2010 4:39 pm
Support told you the wrong info - All hub-only units purchased from Costco stores in 2009 had the $11.75/yr Annual regulatory recovery fee printed on the box. I looked at your account to confirm - My Ooma is showing the correct tax amount.

oomaaddict wrote:Thanks for the replies.I called customer support , they confirmed that I don't have to pay taxes as I bought the device in July 2009.
#52488 by oomaaddict
Wed Apr 07, 2010 11:01 am
Need to check the box about the regulatory fees, but curious terms and conditions posted by user Aveamantium does not mention anything about recovery fee for existing costco store purcahases. Neither the email I received some time back in Oct 2009 specifies the charges..

Who is online

Users browsing this forum: No registered users and 10 guests