I have had a good quality connection, but what would happen if I had issues in the future ? It seems like Ooma customers will be on there own.
I've gone weeks without hearing from them and then yesterday I emailed them in the morning and I received a reply in the afternoon.
I've found that calling is a better option, albeit a bit frustrating at times (but email can be frustrating too).
We apologize for the slow response. Our teams maybe a little backed up in emails. Our Sales support line is open Monday through Friday. You can also give us a call on our support line & one of our representatives should be able to assist. Thye are open 7 days a week.
I hear you loud & clear. I apologize for some of the misdirects. The firstname.lastname@example.org email address is more for sales/marketing questions. We are just going through some growing pains to grow the company.
You can do most of this online by logging into your My Ooma account & going to the Add-Ons tab.
From there, you can select number port or purchase handsets.
**Note: If you pay for annual premiere, you do have an option to receive a free number port or free handset with your telo. Just call into our support line for this option. For the number port, you still have to go to the Number port section & fill out the info including the LetterOfAgreement(LOA) to port a number.