Area Code Mismatch

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iso13
Posts: 2
Joined: Fri Mar 26, 2010 10:40 am

Area Code Mismatch

Post by iso13 » Fri Mar 26, 2010 10:43 am

I live in the 415 area code and received a 415 area code number from Ooma. The kicker, caller id displays a city 400miles away. Anyway to fix this?

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southsound
Posts: 3519
Joined: Fri Feb 06, 2009 11:31 am
Location: Harstine Island, WA

Re: Area Code Mismatch

Post by southsound » Fri Mar 26, 2010 10:48 am

Typically, you are able to choose from a list of numbers when you sign up. I haven't had to do that in months - my last system was my Telo back in August, but as I recall, even in my little town there were many numbers available - some from outside my calling area, others close by. If you call ooma's technical support at 888 711-6662 they may be able to assign a new, closer number for you. Depending on how long it has been since you set up the number, they might even be able to waive the fee ( I think it is about $12 ). No guarantees but I have always found that calling with a clear idea of what you want but also with a polite and humble attitude works wonders.
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
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