I'm losing a lot of confidence with this company. Am I in risk of losing my phone number? I've had it for about 15 years. The Ooma device is working fine, but the customer service is the worst I've ever received from any company, and I've worked in the IT field for 22 years!
As I posted on that thread, I went part way into the service change dialogs at AT&T, to see what would happen, and it became more confusing - it looked like I couldn't sign up for dry-loop (which I'm assuming is what AT&T calls "DSL-Direct") without losing my local phone service. I could not see any way of "separating" the two, as Ooma specifies. I really hate to even try calling AT&T customer service, for fear of the runaround, wrong answers, and attempts to change my mind about converting my number over.
I'm about ready to just drop my old phone# and switch to my Ooma-assigned number. It won't be a huge deal for me, but I'm sure there are others reading this that have a lot more at stake to consider changing phone#s.
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Sure if they just drop the number and keep data that is pretty normal.
I am curious who is telling the truth as I don't think Ooma (or their underlying carrier) can stop (or any carrier for that matter) porting in a number unless of course the loosing carrier does.
I have to admit you went through quite a process to get a different circuit and everything when this is simply a billing change for At&t and Ooma should only care for the number.
Unfortunately every carrier is different on how number ports and data work, not all companies play in the same sandbox these days.
Seems reasonable, but before you give up, find a post where the author is an ooma moderator - Bobby B, Dennis P, or Ntoy. Click on the little envelope under their name and send them a personal email. These guys are great at solving the unsolvable so I would give them a shot. If they can't fix things, I'll bet they could arrange your other option - giving up on your old number and returning the porting fee. Seems right to me and I've found these folks to be more than fair!syculmaun wrote:I've had the same problem between Verizon and Ooma. I blame verizon for not changing the dsl account number automaticaly upon recieving a port request. I think they are being spiteful. At this time both companys claim they own the number and I recieve half my calls. I think that I may just go with the Ooma generated number. But I want my $40 back, the port did not work out no matter who's fault it is.
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
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