This is correct.dcad100 wrote:I don't have the Ooma plugged into a land line jack at all. In fact I don't have land lines. According to everything I've read it does not need a land line to operate.
However, at the time of activation, which option did you choose, or rather, did ooma give you a phone number? If yes, the WALL port on ooma telo should be empty/unused. The dial tone is supplied by the PHONE port. You can connect telo PHONE port to any of wall jack to feed the dial tone through out your house wiring, provide that you first disconnect your house wiring from the telco network.
If you choose, by mistake/confused, to intergrade your land line (you already said that you do not have one) you don't have an ooma phone number. You need to call ooma CS to reverse the situation and get a phone number from ooma.
I read through the thread and I don't see any indication of which is the case.
read my post here for a few tip regarding the installation
The Ooma device I had received was truly defective. I sent that unit back to the place I purchased it from and they sent me a new one. The new one is working perfectly. I spent many days wasted trying to get a defective unit to work but at least now I have one that works. One thing during my troubleshooting I don't understand is why the unit needs to be fully initialized before you can reset it back to factory settings. It not initializing may be your problem and you still cannot reset to factory settings (even though this probably would not have help in my case). Another thing that could save Ooma and it's customers a lot of tech support calls is a diagnostic feature to check that all internal items of the Ooma are working correctly before it is assumed that the problem is outside the device.