I got my Ooma yesterday. I installed it as per the directions. It is directly behind the cable modem and I have a cordless phone plugged into it. It is then plugged to a D-link router. It is not plugged to any wall jacks. It was working great for maybe ten minutes, calls out, received calls, caller ID, etc. After pressing the play button and listening to the Ooma message on the unit half way thru the message all the lights on the unit went black for a few seconds and has not worked since. It does show lights on the 1 and 2 (solid not flashing)and sometimes will show lights on the message buttons after plug in but that's it. I tried to reset to factory setting by holding the Ooma logo while pluggin it in for the 30 secs and it does not do a light show as I've read it should at all. I have reset the cable modem and Ooma and unplugged the D-link to ensure that is not causing the problem. I do know my cable internet speed is very slow at download 1.65mbps and upload 0.28mbps. Could that be my problem or do you think I got a bad Ooma? I would think that the unit should at least try to initialize as it did the first time but the logo in the middle does not show any colors at any time now.
Thanks in advance
Your connection’s jitter was measured as 0.5 ms, which indicates that it can produce a constant flow of data. Voice-over-IP conversations should be of good quality.
Your connection’s pack loss was measured as 0.0 %, which indicates that it is accurately transferring data. Voice-over-IP conversations should be of good quality.
Your connection’s MOS score is estimated to be 4.0.
Your download speed of 1.64 is high enough to support a high quality voice-over-IP conversation.
Your upload speed of 282 kbps is high enough to support a high quality voice-over-IP conversation.
Your Quality of Service was measured at 99%, which shows that your connection can produce a constant stream of data. This is key to providing a high quality voice-over-IP connection.
If all these things are ok then why does my Ooma keep shutting down and constantly need to be reset? It will do that even when I'm not on the internet with the computer.
Connect a computer to the Home port of the Telo. If it's a laptop, disable the wireless radio.dcad100 wrote:It is the new black one. Just got it a couple days ago. I tried to start it up without the cordless phone plugged into it as I've read some people having problems with their phone not being compatible but it still shuts down. After rebooting the modem then router then Ooma it will initialize, stay lit for a minute or two and shut down with 1 and 2 lit up and stay that way. I have to reset everything to get it to initialize again.
Click on Network in the left column.
Click on the radio button to Use built in MAC address.
Click on Update.
Turn off the modem and the Telo.
Turn on the modem and wait for it to sync up with your ISP.
Turn on the Telo and wait until all lights are solid blue.
Does it work now?
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx