Caller ID stopped working

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mck024
Posts: 2
Joined: Sun Mar 14, 2010 3:56 pm

Caller ID stopped working

Post by mck024 » Sun Mar 14, 2010 4:17 pm

Purchased a Telo 2 months ago and the number port process was flawless. Yesterday I purchased 2 Vtech dect 6.0 phones to replace some old handsets and wired the Telo to distribute the dial tone to all jacks in the house, making sure to disconnect the outside wiring from the phone company. I can make and receive calls with no problems except... the caller ID does not work on the new handsets. It says "Incoming Call" on the display instead of the number and name. Caller ID worked on the old Uniden handsets. Caller ID does show on the fax machine. Any ideas?

mck024
Posts: 2
Joined: Sun Mar 14, 2010 3:56 pm

Re: Caller ID stopped working

Post by mck024 » Tue Mar 16, 2010 5:33 pm

I've discovered that caller ID works if my cordless phone is connected directly to the Telo. If I connect the Telo to the wall jack (to distribute the dial tone to the entire house) and connect the phone to the wall jack in another room, caller ID does not work. I can make and receive calls, but no caller ID. :?

murphy
Posts: 7240
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Caller ID stopped working

Post by murphy » Wed Mar 17, 2010 3:25 am

mck024 wrote:I've discovered that caller ID works if my cordless phone is connected directly to the Telo. If I connect the Telo to the wall jack (to distribute the dial tone to the entire house) and connect the phone to the wall jack in another room, caller ID does not work. I can make and receive calls, but no caller ID. :?
Remove any phones that you have connected to the house wiring that have real bells in them instead of being electronic ringers. The REN value of all connected phones can't exceed 5. (It's on the label on the bottom of the phone).
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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