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#48258 by caseybea
Tue Feb 23, 2010 11:54 am
What, specifically, does your box say on the outside? If it says "core system" (or similar), then yes, you have a 'core' (even though the scout wasn't in the stupid box).

If, on the other hand, the box does NOT say core (or, you didn't get the original box), RETURN IT.

It's also important to note that if it's "refurbished", you may be subject to a $60 fee from ooma to re-activate the used unit.

I purchased my new CORE from amazon....
#48264 by murphy
Tue Feb 23, 2010 12:14 pm
Call CS and ask them what the status of your unit is. We can only guess.
#48269 by ntoy
Tue Feb 23, 2010 12:56 pm
Hello,

In looking at your account, you are currently on 2 month trial premiere.
Afterwards, if you choose not to upgrade to premiere, your account will be on core.
Callerid is provided from Ooma.
There is no reactivation fee since you purchased from an authorized retailer & not from
a 3rd party.
#48271 by ntoy
Tue Feb 23, 2010 1:08 pm
Hello,

Correct, callerid with name would be provided from Ooma.
As for free phone support - I wish I could say indefinitely, but the Terms & Conditions governed
are "subject to change..." In other words, I cannot guarantee in the future.
#48272 by caseybea
Tue Feb 23, 2010 1:39 pm
ntoy, what is the average amount of time between when you 'port', and when your OUTGOING caller id actually shows up?

It's been over a week since I ported, and my OUTBOUND caller-id is still blank. People I'm calling continually ask my why, and in at least one case, my phone call was ignored because the caller ID information was not there.
#48280 by ntoy
Tue Feb 23, 2010 2:26 pm
Hello caseybea,

Unfortunately, I wish we had more control over this. There are variables beyond our control. Once we provision outbound callerid with our carrier on your Ooma account, we are waiting on these parties to react:

-Terminating carrier - to pass on your callerid to the callerid database
-Local Telco - to dip into the callerid database.

Sometimes, these parties pass or dip once a month, once a quarter, or once a year, etc. Other than that, I'm not sure why they drag their feet.
#48282 by caseybea
Tue Feb 23, 2010 2:31 pm
Let's assume I've waited 3 or 4 weeks, and still-- no caller ID.

How can I verify that it's your downstream carrier(s), as opposed to ooma itself, that's holding up the process?

Based on how my port went, and total lack of communications I got from ooma in the process, my faith in ooma actually following through with tasks is a bit diminished...
#48286 by ntoy
Tue Feb 23, 2010 2:46 pm
Hello caseybea,

I've checked with our provisioning dept & your callerid has been provisioned with our carrier.
#48340 by caseybea
Wed Feb 24, 2010 7:51 am
Thanks so much for checking! Now it seems, I wait... (and wait....).
#49240 by yoweird
Tue Mar 02, 2010 10:47 pm
Dear NTOY:

I am in exactly the same boat, I purchased what is advertised as the OOMA core from the frys.com website for $169.00. But they sent me a HUB not a CORE. I bought this because I wanted to avoid the yearly service charge.

Can you check my account and see if I am listed as a core? Is it automatically registered as a core or is it something that can be changed? I am asking because I am thinking of getting one for my mom and want to know if she will need to contact ooma to get it changed to a core, or if that is done automatically.

Thank you!

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