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#48003 by gabs14
Sun Feb 21, 2010 10:54 am
Need urgent help. Ooma can't make outgoing calls but can receive incoming call since Feb 16. No changes was made on internet provide prior the problem occur. Already called ooma CS and we did already the following and it still not working.

Problem: Once you dial he number to call, the ooma "1" and "2" blink alternately and you will only hear the dial tone.

Action taken:
1. Reset ooma many times
2. Reboot the modem
3. Called internet provider to open several ports (UDP & TCP)
4. Repeat 1&2 on the next ooma CS call

Hope anyone who has an experience on this issue, please advise the solution for this. Thanks in advance.
#48006 by murphy
Sun Feb 21, 2010 11:31 am
gabs14 wrote:Need urgent help. Ooma can't make outgoing calls but can receive incoming call since Feb 16. No changes was made on internet provide prior the problem occur. Already called ooma CS and we did already the following and it still not working.

Problem: Once you dial he number to call, the ooma "1" and "2" blink alternately and you will only hear the dial tone.

Action taken:
1. Reset ooma many times
2. Reboot the modem
3. Called internet provider to open several ports (UDP & TCP)
4. Repeat 1&2 on the next ooma CS call

Hope anyone who has an experience on this issue, please advise the solution for this. Thanks in advance.

You need to provide your configuration in detail for any of to be able to help you.
ISP? DSL, cable, FIOS
Hub or Telo?
Connection order of modem, ooma, router
integrated land line or not?
#48008 by amoney
Sun Feb 21, 2010 11:37 am
Since it appears it is a call failure due to Ooma VOIP either their backend or the Ooma box (most likely).

Your going to have to keep call Ooma and push for them to resolve, even exchange the Ooma box.
#48085 by gabs14
Sun Feb 21, 2010 11:47 pm
Hi Murphy,

Here are my answers? Appreciate your quick response. Thanks.

1. ISP? DSL, cable, FIOS - ATT DSL
2. Hub or Telo? - Hub
3. Connection order of modem, ooma, router - Modem/Router, ooma
4. integrated land line or not? - No intergrated land line
#48086 by gabs14
Sun Feb 21, 2010 11:49 pm
Hi Amoney,

My ooma hub was bought last Sept 2009 and still under warranty for a year. Do I need to ask Amazon to replace this or should be directly to ooma? Please advise. Thanks.
#48092 by murphy
Mon Feb 22, 2010 4:04 am
gabs14 wrote:Hi Murphy,

Here are my answers? Appreciate your quick response. Thanks.

1. ISP? DSL, cable, FIOS - ATT DSL
2. Hub or Telo? - Hub
3. Connection order of modem, ooma, router - Modem/Router, ooma
4. integrated land line or not? - No intergrated land line

If you push the Play button, do you get to your voice mail?
Are you dialing 10 or 7 digits?
Do you have 10 digit dialing enabled?
Are your DSL credentials entered into your DSL modem?
Is the hub configured for DHCP access?
Is the hub configured to use the built-in MAC address?
Are you using a scout?
Are you feeding the hub phone line into your wall wiring?
#48100 by amoney
Mon Feb 22, 2010 5:15 am
gabs14 wrote:Hi Amoney,

My ooma hub was bought last Sept 2009 and still under warranty for a year. Do I need to ask Amazon to replace this or should be directly to ooma? Please advise. Thanks.


Amazon is great but its past the return date, Ooma would have to handle that.

Back tracking here...

Have you tried to use another phone, perhaps corded directly attached to the Ooma box.

Have you tried to factory reset your modem/router (after it restarts you may have to reenter your DSL account info such as primary email account and password).

Or you can take the Ooma box to a friend/neighbor house and test.
#48158 by gabs14
Mon Feb 22, 2010 2:33 pm
[quote="murphy"][quote="gabs14"]Hi Murphy,

Here are my answers? Appreciate your quick response. Thanks.

1. If you push the Play button, do you get to your voice mail?
>> Yes. This is because I have no issue on receiving a call.
2. Are you dialing 10 or 7 digits?
>> 10digits. No set-up change before problem occur.
3. Do you have 10 digit dialing enabled?
>> Yes.
4. Are your DSL credentials entered into your DSL modem?
>> What are the DSL credentials? I only open some ports TCP and UDP as required by Ooma customer service.
5. Is the hub configured for DHCP access?
>> How do I know of ooma hub is confogured for DHCP access?
6. Is the hub configured to use the built-in MAC address?
>> How do I know if my hub is configure to use built-in MAC address?
7. Are you using a scout?
>> No.
8. Are you feeding the hub phone line into your wall wiring?
>> No. The hub is connected in the internet modem only.

Please advise. Thanks again.
#48159 by gabs14
Mon Feb 22, 2010 2:44 pm
Hi Amoney,

See my resposne below:

Amazon is great but its past the return date, Ooma would have to handle that.
>> Thanks.

Back tracking here...

Have you tried to use another phone, perhaps corded directly attached to the Ooma box.
>> Yes. Same issue.
Have you tried to factory reset your modem/router (after it restarts you may have to reenter your DSL account info such as primary email account and password).
>> Yes. Same issue.
Or you can take the Ooma box to a friend/neighbor house and test.
>> Yes. Same issue.
#48160 by murphy
Mon Feb 22, 2010 2:48 pm
Most DSL accounts have a user ID and a password. That data can be supplied by the modem, by ooma, by the router, or by a computer. The best place for them is in the DSL modem.

Connect a computer to the Home port of the hub and then go to http://setup.ooma.com

On the network page you will find the answers to my questions.
While you are there change Network Connection from automatic to DHCP.

Click the radio button for Use Built in MAC and then click update.

Power cycle your DSL modem.

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