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#2662 by networkingman
Fri Feb 06, 2009 7:33 pm
I have had Ooma service for over 45 days now and decided to sign up for the Premiere service. My outgoing caller ID says "Ooma, INC". I sent an e-mail to customer services about two weeks ago and was assured it would be corrected within 5 - 7 business days. Well that was 10 business days ago and it still says "Ooma, INC". What I really would like to have happen is the mainline to display my name and the second line to display my business name. I was told it would be an additional $11.99 which I am ok with but don't trust it will happen. Is it possible to have two separate caller ID's? How do you escalate problems?
#2740 by networkingman
Mon Feb 09, 2009 11:36 am
Bobby B wrote:Not too sure what's the delay -- I'll send a note to our support team to follow up with you.


Thanks Bobby for your help. I don't get the delay. I think almost anyone would be willing to pay a few bucks more for more responsive customer support. I guess I was hoping for better treatment as a Premiere member but sadly that is not the case.
#2755 by southsound
Mon Feb 09, 2009 2:25 pm
At least yours says OOMA, INC. Mine says the name of a person who I have never heard of. The number was not a port but a brand new number from OOMA. I have had to hide my caller ID string so people don't ask who E*** T***** is. (* replace actual name displayed). Hopeully, this will change soon. Funny, I manage and create websites and it only takes a couple of hours for dns information to propagate worldwide. Why would it take so long to propagate caller ID information?
#2779 by networkingman
Mon Feb 09, 2009 7:46 pm
Yeah well it's been 45+ days! I just received yet another e-mail from customer support saying this:

I have sent over the request. It will take about 5-10 business days for these to show correctly.

Thank you,

Ooma Support Team

I got this same e-mail two weeks ago. Looks like a "copy and paste" to me. It just makes you wonder if they really do anything at all. Maybe that's being harsh, but it just makes you feel like you are told something just to try to placate you. So far I am disappointed in the customer support. Maybe if they wouldn't try this free stuff and charge something menial then perhaps they could improve their responsiveness. I like the service itself and the control panel is slick. I want these guys to stay in business but having less then responsive customer service is not going to keep your customers in this highly competitive VoIP market.
#3220 by murphy
Fri Feb 20, 2009 10:52 am
My temporary (prior to porting) number has my name. My permanent second line has OOMA, INC.

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