Outgoing Caller ID Problem

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murphy
Posts: 7205
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Outgoing Caller ID Problem

Post by murphy » Wed Feb 10, 2010 7:01 pm

Bobby B wrote:This should be fixed now - you may need to manually reboot the Hub or Telo to grab the latest caller-id settings.
Not fixed.
I power cycled the hub.
If I place a call from the personal scout on my hub it presents the caller ID of the shared number instead of the personal number.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

luntam
Posts: 34
Joined: Wed Jan 27, 2010 9:15 pm

Re: Outgoing Caller ID Problem

Post by luntam » Wed Feb 10, 2010 7:33 pm

Caller ID is fixed for me now. I see my name showing up on my landline. Thanks.

murphy
Posts: 7205
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Outgoing Caller ID Problem

Post by murphy » Thu Feb 11, 2010 5:41 am

murphy wrote:
Bobby B wrote:This should be fixed now - you may need to manually reboot the Hub or Telo to grab the latest caller-id settings.
Not fixed.
I power cycled the hub.
If I place a call from the personal scout on my hub it presents the caller ID of the shared number instead of the personal number.
Okay, this morning the caller ID is working correctly for my personal number.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

amoney
Posts: 586
Joined: Tue Dec 22, 2009 9:43 pm

Re: Outgoing Caller ID Problem

Post by amoney » Thu Feb 11, 2010 5:47 pm

murphy wrote:
murphy wrote:
Bobby B wrote:This should be fixed now - you may need to manually reboot the Hub or Telo to grab the latest caller-id settings.
Not fixed.
I power cycled the hub.
If I place a call from the personal scout on my hub it presents the caller ID of the shared number instead of the personal number.
Okay, this morning the caller ID is working correctly for my personal number.
Hey they said Wednesday, so technically they have untill 11:59 pm.

:D
Comcast > Telo > WRT54G

sdbfood
Posts: 5
Joined: Sun Dec 06, 2009 2:38 pm

Re: Outgoing Caller ID Problem

Post by sdbfood » Thu Feb 11, 2010 8:24 pm

Pulling the power on the Hub for 30 seconds and then restarting the Hub was effective today in getting the Scout showing the right number.

chuckos
Posts: 11
Joined: Sat Jan 30, 2010 5:33 am

Re: Outgoing Caller ID Problem

Post by chuckos » Fri Feb 12, 2010 8:02 am

It is fixed. Thanks Ooma support and Bobby B.

Charles

kaho
Posts: 26
Joined: Wed Jan 20, 2010 4:53 pm

Re: Outgoing Caller ID Problem

Post by kaho » Sat Feb 20, 2010 1:08 pm

I am Telo user. Mine shows "Ooma inc."in one area and my name in another. The weird thing was call quality to the area that showed "Ooma Inc."as my cllerID was bad while quality call ito the area that showed my name was superb. i did call cs but was issued escalated ticket support but haven't heard anything from them. Any idea to help?
Thanks

murphy
Posts: 7205
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Outgoing Caller ID Problem

Post by murphy » Sat Feb 20, 2010 1:23 pm

Caller ID name is not transmitted by the calling phone company. Only the phone number is sent. The receiving phone company looks the name up in their local database. Until your name propagates to every database in the country you will have instances such as you just ran into. When Ooma originally bought the number that you have now, it was registered as Ooma Inc. It costs money to update the database and the smaller phone companies don't do it all that often.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

kaho
Posts: 26
Joined: Wed Jan 20, 2010 4:53 pm

Re: Outgoing Caller ID Problem

Post by kaho » Sat Feb 20, 2010 6:04 pm

Thanks Murphy!

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