How long does it take for Caller ID to switch over

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jaysullivan
Posts: 27
Joined: Sun Jan 10, 2010 9:47 pm

How long does it take for Caller ID to switch over

Post by jaysullivan » Thu Jan 28, 2010 9:17 pm

I purchased and registered my Ooma Hub 18 days ago but when I call people, some other guy's name comes up on the caller ID. I know it takes a while for the Caller ID changes to take effect, but it's almost been 3 weeks now. How long should this take?

murphy
Posts: 7208
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: How long does it take for Caller ID to switch over

Post by murphy » Fri Jan 29, 2010 3:43 am

10 business days is the usual reply. Do you know anyone else on Ooma that you could call and have them check your caller ID? It should be almost immediate on an Ooma to Ooma call.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

byersthja
Posts: 52
Joined: Wed Oct 14, 2009 6:31 am

Re: How long does it take for Caller ID to switch over

Post by byersthja » Fri Jan 29, 2010 4:11 am

I would call support and open a ticket. I bought my Ooma unit in October and received a temporary number. I wanted to try it for a couple of months prior to porting my number. The outbound Caller ID name for my temporary number always displayed Ooma Inc. It never changed in the 3 months I had the temporary number. I wasn't really concerned about it since I was planning to port, so I never called customer service. My port completed on January 25 and my outbound Caller ID now shows my Name and number.

amoney
Posts: 586
Joined: Tue Dec 22, 2009 9:43 pm

Re: How long does it take for Caller ID to switch over

Post by amoney » Fri Jan 29, 2010 4:53 am

A few days, a week tops.

With todays technology and infrastructure, there should be no excues. A week or more and support is blowing you off. You need to get support that actually knows and corrects the over looked issue.

On a whim, you may want to reboot your Ooma box. I would not think it would be dependednt upon that but I have read stranger things on this forum.
Comcast > Telo > WRT54G

jaysullivan
Posts: 27
Joined: Sun Jan 10, 2010 9:47 pm

Re: How long does it take for Caller ID to switch over

Post by jaysullivan » Fri Jan 29, 2010 5:41 am

Sounds like it should have already happened. I'll try giving support a call. Just to answer some of the above questions - unfortunately I don't know anyone using Ooma that I can call. The caller ID doesn't show Ooma Inc, it shows some guy's name. It must be some guy who owned the number in the past. And yes, I've rebooted the Ooma a number of times since then, but the caller ID still doesn't show my name.

Thanks

jaysullivan
Posts: 27
Joined: Sun Jan 10, 2010 9:47 pm

Re: How long does it take for Caller ID to switch over

Post by jaysullivan » Fri Jan 29, 2010 6:52 pm

I called support today and they said that the Caller ID definitely should have been working by now. They opened a ticket and hopefully it will be resolved within a few days.

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