ooma works but sometimes phone does't

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jess
Posts: 2
Joined: Thu Jan 28, 2010 7:28 pm

ooma works but sometimes phone does't

Post by jess » Thu Jan 28, 2010 7:37 pm

We've been using ooma and HUB for about a year with no problems. Now, a few times each day, the phones stop working. The blue ooma lights are on, but there is no dial tone. This problem is only the phones on the HUB.
I can reset the phone by unplugging the phone jack and plugging it back in. then the phone works again.
I thought maybe the phone battery was low, so tried a brand new phone. Worked initially, then next morning, no dial tone.
Any ideas?
Jess

jess
Posts: 2
Joined: Thu Jan 28, 2010 7:28 pm

Re: ooma works but sometimes phone does't

Post by jess » Thu Jan 28, 2010 7:56 pm

Correction, the problem is not with the HUB, the problem is with the Scout.
Jess

Groundhound
Posts: 2711
Joined: Sat May 23, 2009 9:28 am
Location: Atlanta, GA

Re: ooma works but sometimes phone does't

Post by Groundhound » Thu Jan 28, 2010 8:30 pm

jess wrote:Correction, the problem is not with the HUB, the problem is with the Scout.
Jess
If the Scout and Hub are in different rooms connected via house wiring, temporarily locate the Scout next to the Hub and connect the Scout wall port to the Hub wall port by means of a short phone cord and see if the problem persists.

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