System outage, call forwarding

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frogman_usn
Posts: 10
Joined: Thu Jan 21, 2010 3:09 pm

System outage, call forwarding

Post by frogman_usn » Thu Jan 28, 2010 9:37 am

I have the basic package and the Ooma Hub. I would like to know if someone can tell me for the basic package if Ooma goes down (like it did due to internal problems a couple weeks ago) do they offer a place for me to have calls forwarded to my cell? The reason I ask this is because I am currently still on the promo for Premium. I know that as a premium member you have the ability to forward calls. I am not concerned about having the ability to forward calls at a whim...only when the internet is down or Ooma creates a problem..can anyone help with this?

-RR

murphy
Posts: 7205
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: System outage, call forwarding

Post by murphy » Thu Jan 28, 2010 10:10 am

It was recently promised for basic users but has not been implemented yet.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

frogman_usn
Posts: 10
Joined: Thu Jan 21, 2010 3:09 pm

Re: System outage, call forwarding

Post by frogman_usn » Thu Jan 28, 2010 10:20 am

murphy wrote:It was recently promised for basic users but has not been implemented yet.
Thank you. I think it is the right thing to do. Its one thing to offer call forwarding at the whim of the user its another for Ooma to step up and provide a solution to a system outage.

topwinder
Posts: 15
Joined: Thu Jan 28, 2010 11:11 am

Re: System outage, call forwarding

Post by topwinder » Thu Jan 28, 2010 11:55 am

I am a new ooma core customer, who ordered the system the day the outage happened. It is good to hear that this feature will be made available to basic customers too!.

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