Setup was a breeze. I could not get a local number for the small town where I live, so I picked out one from Beverly Hills. Can't afford a home there, but no problem owning a phone there. Then I contacted ooma support to see if they could help since our rate center is also the one for the State capital. BobbyB contacted the ooma carrier group and sure enough, they had a local number for me in just a few days! I called in yesterday, had my number changed while we talked, and then (please sit down if you are standing) today I got a CALL from Norm asking if everything was working well for me. Nobody does that anymore.
I know that some have complained about waiting on hold for quite a while. My calls have taken from 5 to 18 minutes. But when I get through, I always get the correct answer to my question - from a US based person who knows the importance of a satisfied customer. Good Job ooma! May you have continued success with an awesome product and technical support that is over the top.
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.
First class website, beautiful packaging, very appealing look to the unit itself and needless to say, a product to match.
I've also had good luck with support, both voice and email.
Nice job all around, ooma!
So far, this looks like it will beat all of them, and all the good testimonials I found around the net has me seeing few trouble spots.
I'd like to say that I like but don't love the packaging, however. It's ALMOST there. Presentation is great but the packing materials really need to be minimized, ala Apple. I freaked out when the box arrived at the size of it -- was expecting the device to be the size of a breadbox! Please replace the plastic packing pieces with biodegradable inserts and reduce overall materials this is packaged in -- all of it goes in the landfill anyway, and with the attention put to it that you've already shown in the current incarnation I'm sure your designers can greatly reduce the size, unrecyclable components, and shipping space/cost.
Thanks for a great product!