I have noticed hub/scout frequently make clicking noises.

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ianlin
Posts: 30
Joined: Thu Dec 10, 2009 2:57 pm

I have noticed hub/scout frequently make clicking noises.

Post by ianlin » Thu Jan 21, 2010 2:50 pm

Not sure which one since I have hub and scout set up at the same location. Are these clicking noises normal?

but2002
Posts: 149
Joined: Sat Jun 06, 2009 10:02 pm

Re: I have noticed hub/scout frequently make clicking noises.

Post by but2002 » Thu Jan 21, 2010 2:52 pm

The Service is being intermittent. The clicking that you are hearing, is in fact the Ooma Hub/Scont disconnecting and reconnecting to Ooma.

Ooma is looking into this issue as we speak.

ianlin
Posts: 30
Joined: Thu Dec 10, 2009 2:57 pm

Re: I have noticed hub/scout frequently make clicking noises.

Post by ianlin » Thu Jan 21, 2010 3:03 pm

Thanks!

Gav123
Posts: 2
Joined: Tue Dec 01, 2009 8:21 pm

Re: I have noticed hub/scout frequently make clicking noises.

Post by Gav123 » Thu Jan 21, 2010 6:53 pm

Was looking into this issue also. How often does this occur?

murphy
Posts: 7205
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: I have noticed hub/scout frequently make clicking noises.

Post by murphy » Thu Jan 21, 2010 7:01 pm

Gav123 wrote:Was looking into this issue also. How often does this occur?
The last time there was a problem like this was in April 2009.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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Mike-o-Matic
Posts: 169
Joined: Wed Nov 18, 2009 7:45 pm

Re: I have noticed hub/scout frequently make clicking noises.

Post by Mike-o-Matic » Thu Jan 21, 2010 7:10 pm

FWIW, I'm thinking the "click" itself is a relay... and you will only hear it if you have an integrated landline.

(a) ooma goes offline, relay clicks as it reengages the landline.
(b) ooma comes back on line, relay clicks again as it disconnects the landline.

Those without a landline will hear nothing. Their ooma status light will tell the tale instead.

This theory brought to you for the low, low price of $0.00. If I'm wrong you can have a full refund :D
Customer Since: November 2009.
Number Port: ordered 12/14/09; completed 01/07/10.
Hardware: one Hub, one Scout, one Telo.
Service Level: Annual Premier.

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caseybea
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Re: I have noticed hub/scout frequently make clicking noises.

Post by caseybea » Thu Jan 21, 2010 7:18 pm

whenever my hub or scout go online-- there is indeed a little click.

no i ntegrated landline either....
Ooma Hub customer since January 2010
Telo2 upgrade (hub retired) October 2016
Service Level: Core

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Mike-o-Matic
Posts: 169
Joined: Wed Nov 18, 2009 7:45 pm

Re: I have noticed hub/scout frequently make clicking noises.

Post by Mike-o-Matic » Thu Jan 21, 2010 7:30 pm

So much for that part of my theory, then! I'll have to listen closer next time.
Customer Since: November 2009.
Number Port: ordered 12/14/09; completed 01/07/10.
Hardware: one Hub, one Scout, one Telo.
Service Level: Annual Premier.

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bw1
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Location: MI

Re: I have noticed hub/scout frequently make clicking noises.

Post by bw1 » Fri Jan 22, 2010 1:40 pm

No, Mike, I think you're right. It is a relay to switch to the landline. But there is nothing in the hardware of the Ooma Hub to prevent it from switching if there is no landline.

This is one of the advantages of the Hub if you have a landline. If you don't integrate the landline, you can still plug it into the wall port of Hub and the Hub will automatically switch over to the landline if internet access or power is lost to the Hub.

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