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#43147 by blue skies
Thu Jan 21, 2010 4:51 pm
qbane65 wrote:Just went off and on again. I have been an ooma user for only two weeks, but now I'm starting to wonder about their service availability record. For those of you old timers, can you recall how often this happens? I hope this is just an aberration.

I've had Ooma for over a year, and disruptions have been extremely rare. I had Lingo VOIP for several years before that and lost service much more often. Ooma has been much more reliable. I also like that it resets itself after an outage. With Lingo, I had to go through a long annoying process to reset everything and get the phones working again.
#43151 by OompaLoompa
Thu Jan 21, 2010 4:54 pm
have had ooma about 6 months now and for the first time tonight (as far as i know), the service went out. both the 1 and 2 buttons were lit up in RED at the same time and the blue ooma tag was red instead. the phone was dead. i tried unplugging the power cord from the hub a few seconds and then replugged it. then my computer indicated that the internet connection was back on. the ooma did a disco show having all the button lights come on in red. then a couple of minutes later, it started working again. weird.
#43159 by WayneDsr
Thu Jan 21, 2010 5:01 pm
Keep in mind I didn't get connection until I rebooted my hub and telo, so if you have no service after the resets you may need to try that.

Wayne
#43162 by brobb
Thu Jan 21, 2010 5:02 pm
My Ooma hub show a blue tab and I have a dialtone, but when people try to call me, they get a dead connection... no ring, no busy signal, just dead air. I've tried it from my cell phone as well and get the same thing. Anyone else with the same symptom?

Come on Ooma... we went through this in April and I was inches from throwing my hub out the window, but things seemed to get better. You guys need to have better redundancy and failover; telephone service needs to be better than 5 nines... I don't care how cheap it is.
#43164 by Groundhound
Thu Jan 21, 2010 5:05 pm
WayneDsr wrote:Keep in mind I didn't get connection until I rebooted my hub and telo, so if you have no service after the resets you may need to try that.

Wayne

Agreed. While bouncing I could not call out even when it appeared to be online (Telo all blue lights). I power cycled and after about 10 minutes it came back online, and for now is working normally.
#43168 by MikeekiM
Thu Jan 21, 2010 5:08 pm
brobb wrote:Now calls go right into voicemail without a ringing even though I have a blue tab and a dialtone.


I wish mine were at least going into voicemail like yours!

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