Telo and Hub are disconnecting and reconnecting.

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blue skies
Posts: 1
Joined: Wed Dec 02, 2009 12:26 am

Re: Telo and Hub are disconnecting and reconnecting.

Post by blue skies » Thu Jan 21, 2010 4:51 pm

qbane65 wrote:Just went off and on again. I have been an ooma user for only two weeks, but now I'm starting to wonder about their service availability record. For those of you old timers, can you recall how often this happens? I hope this is just an aberration.
I've had Ooma for over a year, and disruptions have been extremely rare. I had Lingo VOIP for several years before that and lost service much more often. Ooma has been much more reliable. I also like that it resets itself after an outage. With Lingo, I had to go through a long annoying process to reset everything and get the phones working again.

OompaLoompa
Posts: 2
Joined: Sat Aug 22, 2009 6:28 am

Re: Telo and Hub are disconnecting and reconnecting.

Post by OompaLoompa » Thu Jan 21, 2010 4:54 pm

have had ooma about 6 months now and for the first time tonight (as far as i know), the service went out. both the 1 and 2 buttons were lit up in RED at the same time and the blue ooma tag was red instead. the phone was dead. i tried unplugging the power cord from the hub a few seconds and then replugged it. then my computer indicated that the internet connection was back on. the ooma did a disco show having all the button lights come on in red. then a couple of minutes later, it started working again. weird.

ElllisD
Posts: 14
Joined: Wed Jan 06, 2010 5:13 pm

Re: Telo and Hub are disconnecting and reconnecting.

Post by ElllisD » Thu Jan 21, 2010 4:54 pm

I only paid $250 for fun....
I don't really need a phone.

I still can't fax on my dedicated fax line anyway- Customer service says it's fixed when it's not....
Now there's no failover....


The following link is to the Federal Trade Commission's complaint form, if anyone else is feeling up to it.

http://www.ftc.gov/ftc/cmplanding.shtm

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: Telo and Hub are disconnecting and reconnecting.

Post by WayneDsr » Thu Jan 21, 2010 5:01 pm

Keep in mind I didn't get connection until I rebooted my hub and telo, so if you have no service after the resets you may need to try that.

Wayne
ooma customer since January 2009
ooma hardware: core (hub/scout) and Telo
Lifetime Premier Member

brobb
Posts: 14
Joined: Tue Dec 30, 2008 8:31 am

Re: Telo and Hub are disconnecting and reconnecting.

Post by brobb » Thu Jan 21, 2010 5:02 pm

My Ooma hub show a blue tab and I have a dialtone, but when people try to call me, they get a dead connection... no ring, no busy signal, just dead air. I've tried it from my cell phone as well and get the same thing. Anyone else with the same symptom?

Come on Ooma... we went through this in April and I was inches from throwing my hub out the window, but things seemed to get better. You guys need to have better redundancy and failover; telephone service needs to be better than 5 nines... I don't care how cheap it is.

Groundhound
Posts: 2711
Joined: Sat May 23, 2009 9:28 am
Location: Atlanta, GA

Re: Telo and Hub are disconnecting and reconnecting.

Post by Groundhound » Thu Jan 21, 2010 5:05 pm

WayneDsr wrote:Keep in mind I didn't get connection until I rebooted my hub and telo, so if you have no service after the resets you may need to try that.

Wayne
Agreed. While bouncing I could not call out even when it appeared to be online (Telo all blue lights). I power cycled and after about 10 minutes it came back online, and for now is working normally.

mezzy316
Posts: 48
Joined: Tue Sep 08, 2009 6:51 am

Re: Telo and Hub are disconnecting and reconnecting.

Post by mezzy316 » Thu Jan 21, 2010 5:05 pm

Same problem in Wisconsin. Ooma tab is alternating between red and blue. A few times I have gotten a dial tone, but when I try to make a call it doesn't go anywhere. People can't call us either.

brobb
Posts: 14
Joined: Tue Dec 30, 2008 8:31 am

Re: Telo and Hub are disconnecting and reconnecting.

Post by brobb » Thu Jan 21, 2010 5:06 pm

Now calls go right into voicemail without a ringing even though I have a blue tab and a dialtone.

MikeekiM
Posts: 213
Joined: Wed Aug 12, 2009 9:55 am

Re: Telo and Hub are disconnecting and reconnecting.

Post by MikeekiM » Thu Jan 21, 2010 5:08 pm

brobb wrote:Now calls go right into voicemail without a ringing even though I have a blue tab and a dialtone.
I wish mine were at least going into voicemail like yours!
Customer Since: August 2009
Ooma Hardware: Ooma Telo (Original Legacy Hub/Scout Customer)
Ooma Service: Premier Lifetime (Since October 2009)

mezzy316
Posts: 48
Joined: Tue Sep 08, 2009 6:51 am

Re: Telo and Hub are disconnecting and reconnecting.

Post by mezzy316 » Thu Jan 21, 2010 5:17 pm

Hub just went blue-red-blue while I was sitting here. Definitely not fixed yet.

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