Telo and Hub are disconnecting and reconnecting.

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qbane65
Posts: 2
Joined: Thu Jan 21, 2010 4:02 pm

Re: Telo and Hub are disconnecting and reconnecting.

Post by qbane65 » Thu Jan 21, 2010 4:14 pm

Just went off and on again. I have been an ooma user for only two weeks, but now I'm starting to wonder about their service availability record. For those of you old timers, can you recall how often this happens? I hope this is just an aberration.

oomab
Posts: 4
Joined: Thu Jan 14, 2010 5:50 pm

Re: Telo and Hub are disconnecting and reconnecting.

Post by oomab » Thu Jan 21, 2010 4:17 pm

I am using oooma for a year and this is 1st time

MikeekiM
Posts: 213
Joined: Wed Aug 12, 2009 9:55 am

Re: Telo and Hub are disconnecting and reconnecting.

Post by MikeekiM » Thu Jan 21, 2010 4:18 pm

I've been a customer since August 2009, and this is the first time this has happened to me...

It's days like this that makes me thank goodness that I kept a limited service landline...
Customer Since: August 2009
Ooma Hardware: Ooma Telo (Original Legacy Hub/Scout Customer)
Ooma Service: Premier Lifetime (Since October 2009)

Groundhound
Posts: 2711
Joined: Sat May 23, 2009 9:28 am
Location: Atlanta, GA

Re: Telo and Hub are disconnecting and reconnecting.

Post by Groundhound » Thu Jan 21, 2010 4:27 pm

qbane65 wrote:Just went off and on again. I have been an ooma user for only two weeks, but now I'm starting to wonder about their service availability record. For those of you old timers, can you recall how often this happens? I hope this is just an aberration.
April 2009, I think was the last widespread general service interruption. There have been some limited issues, like the toll-free calling outage last night (I wonder if that and today's issue are related). In any case, the first rule of VoIP is to always have a backup, be it a cell phone or a land line, that does not depend on your Internet connection.

MikeekiM
Posts: 213
Joined: Wed Aug 12, 2009 9:55 am

Re: Telo and Hub are disconnecting and reconnecting.

Post by MikeekiM » Thu Jan 21, 2010 4:28 pm

What is the MOST frustrating is that when I call my Ooma number (which I have pretty much given to everyone), I get a fast busy signal...

The multiring is not ringing to my cell phone as a backup... Nor is it at the very least going straight to voicemail so that I could at least hear a message forwarded to my email or something...
Customer Since: August 2009
Ooma Hardware: Ooma Telo (Original Legacy Hub/Scout Customer)
Ooma Service: Premier Lifetime (Since October 2009)

dsegel
Posts: 34
Joined: Sat Oct 17, 2009 7:52 am

Re: Telo and Hub are disconnecting and reconnecting.

Post by dsegel » Thu Jan 21, 2010 4:32 pm

Our Hub was offline from about noon until 3pm PST; now it works for outgoing calls but doesn't ring on incoming.

I'm afraid this is the death knell for Ooma in our household. Echoing on calls despite repeated "fixes" and good Internet connectivity and never-fixed outgoing CID made my wife angry enough. This isn't going to go over well.

Jay521
Posts: 36
Joined: Mon Oct 05, 2009 3:09 pm

Re: Telo and Hub are disconnecting and reconnecting.

Post by Jay521 » Thu Jan 21, 2010 4:33 pm

Still going down as of 7:30PM EST :(

brobb
Posts: 14
Joined: Tue Dec 30, 2008 8:31 am

Re: Telo and Hub are disconnecting and reconnecting.

Post by brobb » Thu Jan 21, 2010 4:43 pm

Same here in San Francisco. On and off all day. Was just down again for the last 30 mins... came back up at 4:40 PST.

raxxal
Posts: 44
Joined: Tue Nov 17, 2009 10:38 pm

Re: Telo and Hub are disconnecting and reconnecting.

Post by raxxal » Thu Jan 21, 2010 4:45 pm

OOMA TELO going up and down in Los Angeles area, too.

MikeekiM
Posts: 213
Joined: Wed Aug 12, 2009 9:55 am

Re: Telo and Hub are disconnecting and reconnecting.

Post by MikeekiM » Thu Jan 21, 2010 4:48 pm

Even when the service is up briefly between outages, I can't receive any calls :(
Customer Since: August 2009
Ooma Hardware: Ooma Telo (Original Legacy Hub/Scout Customer)
Ooma Service: Premier Lifetime (Since October 2009)

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