You need to eliminate all possible connection problems on your end.jeffhare85 wrote:Thanks for the idea, but I have done this twice now. Several weeks ago. I have never had any problems from several frequently called numbers, but several of my neighbors can never call us because of this problem.
Remove any router and connect directly to the modem.
Power down the modem and Ooma and then power them up one at a time. First the modem then the Ooma. If that doesn't work, try the other way.
Try another phone (connect to the phone port not the wall port).
Try different Ethernet and phone cables.
Try a factory reset on the Ooma.
Try setting the MAC address to use built-in on the http://setup.ooma.com network page.
I've seen too many of these issues with an incorrect setup causing the problem.
With that said, it still could be a problem with your account or with the carrier that Ooma partners within your area.
If the above troubleshooting options don't work, contact customer support until they get you in touch with someone that can help. If necessary, you could contact Bobby B or ntoy through the forums here.