Call Waiting Caller ID not working?

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amoney
Posts: 586
Joined: Tue Dec 22, 2009 9:43 pm

Call Waiting Caller ID not working?

Post by amoney » Sun Jan 10, 2010 3:21 pm

Now this is an assumption that call waiting caller ID should be working. But all I get is the beep (sometimes followed by short sharp screetch) that someones calling in. My handsets do support this feature. Everything eles is fine.

So whats the verdict. Is it suppose to work. I would expect so (Premier). And if not I certainly will hope this will be in the future. I consider it standard part of caller ID, then again I considered the name included as well but I have no issues paying a premium to help company out, but having said that I expect call waiting caller ID to work.

Thanks.
Comcast > Telo > WRT54G

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bw1
Posts: 1781
Joined: Wed Mar 18, 2009 9:06 am
Location: MI

Re: Call Waiting Caller ID not working?

Post by bw1 » Sun Jan 10, 2010 4:08 pm

There was a problem with the Telo (always worked with the Hub).
It should be working if you've been updated to 31869.

If you're still having problems, post the specific phone model that it's not working with.

amoney
Posts: 586
Joined: Tue Dec 22, 2009 9:43 pm

Re: Call Waiting Caller ID not working?

Post by amoney » Sun Jan 10, 2010 4:34 pm

Ba hum bug, others are reporting the same issue.

viewtopic.php?f=5&t=4939

Happens with my Panasonic KX-TG7431 and my old Panasonic KX-TG5571 systems. Both are Call Waiting Caller ID capable.

Telo revision B firmware 1.32829

Note if I hang up the first call the 2nd call that was beeping in then shows the CNAM info.

Ooma needs to fix this compatability issue.

EDIT

In the other thread, Dennis P acknowledges Ooma is aware of the issue and is working on a update.

Ooma might want to disclose this issue with a sticky with status to avoid mutiple posts and track user issues, I initially tried a forum search and got nadda, then I saw the other thread after the bump.
Comcast > Telo > WRT54G

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jevonjackson
Posts: 22
Joined: Tue Jan 27, 2009 7:39 pm
Location: Seattle

Re: Call Waiting Caller ID not working?

Post by jevonjackson » Fri Jan 15, 2010 9:44 pm

I just recently upgraded from Hub to Telo which took 5 days and 2 hrs on hold to transfer my account, the choppy calls and the QoS headach that I had to deal with, now the call waiting caller ID is not working, I have a brand new vtech model DS6322-4 which was working with the hub is now not working. I'm seriously considering downgrading back to the Hub. I know the Telo is pretty and all but the $11 more a year (not really THAT big of a deal) and the CWCID thing, I'm frustrated. Is there a fix? I 've been with Ooma for over a year with no probems until now.

amoney
Posts: 586
Joined: Tue Dec 22, 2009 9:43 pm

Re: Call Waiting Caller ID not working?

Post by amoney » Sat Jan 16, 2010 7:56 am

jevonjackson wrote:I just recently upgraded from Hub to Telo which took 5 days and 2 hrs on hold to transfer my account, the choppy calls and the QoS headach that I had to deal with, now the call waiting caller ID is not working, I have a brand new vtech model DS6322-4 which was working with the hub is now not working. I'm seriously considering downgrading back to the Hub. I know the Telo is pretty and all but the $11 more a year (not really THAT big of a deal) and the CWCID thing, I'm frustrated. Is there a fix? I 've been with Ooma for over a year with no probems until now.
Just a note, I think as an original HUB user your exempt from the 12 yearly FCC fee.
Comcast > Telo > WRT54G

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jevonjackson
Posts: 22
Joined: Tue Jan 27, 2009 7:39 pm
Location: Seattle

Re: Call Waiting Caller ID not working?

Post by jevonjackson » Wed Jan 27, 2010 5:23 pm

Still not working. :cry: Is this a widespread problem or just happening to a few of us?

dmac
Posts: 1
Joined: Thu Jan 28, 2010 6:21 pm

Re: Call Waiting Caller ID not working?

Post by dmac » Thu Jan 28, 2010 6:27 pm

I just got my Telo working after 2 days of BS and now I am not able to see any caller id info.
I have a Panasonic KX-TG2238 base and handset. Any ideas? Thanks

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Leeway
Posts: 933
Joined: Tue Apr 28, 2009 6:50 pm
Location: North of Milwaukee WI

Re: Call Waiting Caller ID not working?

Post by Leeway » Thu Jan 28, 2010 9:58 pm

I don't have it now but I did. I believe it is a known issue on the 'fix' list at Ooma.

Donna

44enviro
Posts: 5
Joined: Thu Jan 28, 2010 8:56 am

Re: Call Waiting Caller ID not working?

Post by 44enviro » Wed Feb 03, 2010 9:34 pm

WTF! is it possible.. when I signed up for ooma I 1st called them and asked about call waiting with caller ID.. which is standard with every carrier.. including Magic Jack.

Ooma said oh yes we have that. I now have ooma for a little over a week. and there is no call waiting with caller ID.. I called tech and they told... me they don't have that and are not sure when they will. Are you kidding me!!!.. everyone has that.. what kinda of QC is going on over there. It's like buying a new car without the option for heat and air. Yes we can drive the car.. but certainly in no comfort!

I am dumbfounded that this is really the case.

Thoughts?

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southsound
Posts: 3519
Joined: Fri Feb 06, 2009 11:31 am
Location: Harstine Island, WA

Re: Call Waiting Caller ID not working?

Post by southsound » Wed Feb 03, 2010 11:31 pm

44enviro wrote:WTF! is it possible.. when I signed up for ooma I 1st called them and asked about call waiting with caller ID.. which is standard with every carrier.. including Magic Jack.

Ooma said oh yes we have that. I now have ooma for a little over a week. and there is no call waiting with caller ID.. I called tech and they told... me they don't have that and are not sure when they will. Are you kidding me!!!.. everyone has that.. what kinda of QC is going on over there. It's like buying a new car without the option for heat and air. Yes we can drive the car.. but certainly in no comfort!

I am dumbfounded that this is really the case.

Thoughts?
Let's see - you asked for thoughts... Here's mine: I think it is great that you have had your system for less than 30 days. That means if you would like to return it, you may do so easily. You can buy a lot of MJ's for the price of the Telo. However, if you are willing to wait a short while until ooma is able to roll out some additional fixes for known problems (and some that will add some features as well) you will find that the Telo is an excellent unit. Many of us on the forum love our ooma devices. I've had my hub for a year now and my Telo for about 5 months. No complaints although I have seen a lot of improvements and some bug fixes. It is not a matter of bad QC, the devices have a lot of software running inside that is routinely updated by ooma without user intervention.

I normally would not be so terse in answering a post from a fairly new user, but when a person starts off with "WTF", I have to wonder what the World Trade Federation has to do with anything? Unless you meant some other crass, sophomoric, and rude thing which has no place in a user forum populated by reasonable, intellegent users.
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
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