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Multiple handsets hang up when answered

Posted: Sat Jan 09, 2010 8:26 am
by rabidrobert
Since I added two additional handsets to my telo, whenever I try to answer a call, either by the softkey or the answer (green) key, it immediately hangs up the call. I hear the "Ooma jingle", then a dial tone.
I have a Panasonic unit attached also, and it, thankfully, works fine.
I have tried re-setting everything (took out all batteries, re-booted Telo), but no help.
I have an email into support, but they have been kinda slow lately, so I thought I would see if I'm alone with this problem.

Re: Multiple handsets hang up when answered

Posted: Sat Jan 09, 2010 8:43 am
by bw1
Try doing a factory reset of your Telo and all your handsets and re-register them.

To do a factory reset of the Telo:
Power down the Telo.
Power up the Telo.
1 and 2 come on.
1 and 2 go out and trash and envelope come on
Trash and envelope go out and the bottom row starts scanning to the right
When the scanning stops the Ooma symbol will light up red
Press and hold stop and trash immediately before it blinks.
The Ooma symbol will alternately blink red and blue
The Ooma symbol will turn solid red
The Ooma symbol will go out and 1 and 2 come on
Release the stop and trash buttons.
The Telo will then do another reboot.

To do a factory reset of the handsets:
Turn off handset.
Press and hold the 0 and left softkey, while powering on the handset.

Re: Multiple handsets hang up when answered

Posted: Sat Jan 09, 2010 2:12 pm
by rabidrobert
Thanks, bw1. That did it. Where did you find all the re-set info?

Re: Multiple handsets hang up when answered

Posted: Sat Jan 09, 2010 3:00 pm
by bw1
rabidrobert wrote:Thanks, bw1. That did it. Where did you find all the re-set info?
Here in the forums.