I can not recieve incoming calls.

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Stinkeypants
Posts: 14
Joined: Wed Dec 30, 2009 5:58 pm

I can not recieve incoming calls.

Post by Stinkeypants » Wed Dec 30, 2009 6:00 pm

Please help... I am a newb.

I called customer service and for some reason they were able to call... I assume that they can do all kinds of things a normal mortal can not do.

I can call out but I can not call in. Anyone else having this issue?

murphy
Posts: 7176
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: I can not recieve incoming calls.

Post by murphy » Wed Dec 30, 2009 6:05 pm

Is the envelope button red?
If it is, press and hold until it goes out.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

Stinkeypants
Posts: 14
Joined: Wed Dec 30, 2009 5:58 pm

Re: I can not recieve incoming calls.

Post by Stinkeypants » Wed Dec 30, 2009 6:09 pm

It is not red it is blue

joeed2
Posts: 101
Joined: Wed Dec 23, 2009 8:52 pm

Re: I can not recieve incoming calls.

Post by joeed2 » Wed Dec 30, 2009 6:13 pm

When you log into "My Ooma" do you see the calls in your inbasket? Maybe all the incoming calls are going straight to voicemail? Or being sent directly to one of the Scouts, and the Scout has the wrong serial number on it.

amoney
Posts: 586
Joined: Tue Dec 22, 2009 9:43 pm

Re: I can not recieve incoming calls.

Post by amoney » Wed Dec 30, 2009 6:16 pm

Did you power off and turn back on....

So you say customer service call you on the Ooma successfully?

Did you get a new number from Ooma or did you PORT your landline, or are you in the process of PORTING...

When you dial out what number appears on the caller ID (dont actually tell us the number just use as troubleshooting).

Keep calling customer support and find someone that can solve your issue.

Believe me when I have called for support other Buisnesses such as Comcast or worst ATT, if I get a kucklehead on the phone I just hang up can call back, odds are you will find someone that can help... that is if you can talk to a different person. Now HP customer support OMG is awfull. Makes Comcast look like a golden child.
Comcast > Telo > WRT54G

Stinkeypants
Posts: 14
Joined: Wed Dec 30, 2009 5:58 pm

Re: I can not recieve incoming calls.

Post by Stinkeypants » Wed Dec 30, 2009 6:59 pm

Ya they were able to connect and I can see the call in myomma call log. Im thinking they are doing something to cover up a bigger issue. no other phone will work to call in.

Stinkeypants
Posts: 14
Joined: Wed Dec 30, 2009 5:58 pm

Re: I can not recieve incoming calls.

Post by Stinkeypants » Wed Dec 30, 2009 6:59 pm

And ya when i call my cell phone the caller Id works correctly every time.

THis has to be something very easy to fix.

Stinkeypants
Posts: 14
Joined: Wed Dec 30, 2009 5:58 pm

Re: I can not recieve incoming calls.

Post by Stinkeypants » Wed Dec 30, 2009 7:01 pm

joeed2 wrote:When you log into "My Ooma" do you see the calls in your inbasket? Maybe all the incoming calls are going straight to voicemail? Or being sent directly to one of the Scouts, and the Scout has the wrong serial number on it.
Well i call the phone number it rings once or twice and a voice comes on and says the number has been disconnected

Groundhound
Posts: 2711
Joined: Sat May 23, 2009 9:28 am
Location: Atlanta, GA

Re: I can not recieve incoming calls.

Post by Groundhound » Wed Dec 30, 2009 8:14 pm

Were you assigned a phone number by Ooma when you activated, or did you indicate you wanted Ooma to integrate with your landline?

Stinkeypants
Posts: 14
Joined: Wed Dec 30, 2009 5:58 pm

Re: I can not recieve incoming calls.

Post by Stinkeypants » Thu Dec 31, 2009 3:35 am

I was assigned a number

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