Well, Tuesday has come and gone. Line switch.... no. Any contact AT ALL from the Ooma explaining why they work they promised was not done? No, nothing via e-mail, phone or in terms of actual work done.
So I e-mail on Wednesday, and ask for expedited work on getting this changed. This is now costing me time and money, and now one location has NO service. I had made my plans based on the promises OOma made as to when it would do its work. No reply.... no email response.... no call.... and certainly no work done.
I really like the Ooma idea. I really wish it would work. I hate Qwest. But why should I trade very bad customer service at Qwest for non-existent customer service at Ooma? At least Qwest does work when and as promised. Qwest works, Ooma does not. I used to recommend Ooma to my friends.... I won't be doing that anymore.
Ooma better get this switch done today... Qwest is offering me a VERY nice deal to not leave/come back.... and Costco will take all this Ooma stuff back (including the so over-promised and massively-misrepresented Ooma handset) so I am out nothing. I REALLY like Ooma, and had hoped for more from Ooma, but it is Oooma itself driving me away.
Go ahead & send me an email with the information on which numbers you want transferred to which devices.
Message send. I think. I got a copy in my e-mail, but addressed to you- is that normal?
Anyway, Norm e-mailed me directly, and the numbers were switched within the hour. THANKS NORM!