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#36560 by sirmax
Wed Dec 09, 2009 11:05 pm
Hello Support,
We keep trying to dial a cell phone in Ukraine 011-380-67-xxx-xx-xx
The call appears to go through but the phone in Ukraine does not ring( after couple of failed attempt to communicate, we have set up the test when the other person was specifically waiting for the call as we chatted on the net). Their phone does not ring. I was also disappointed to find out that I was charged for all the phone calls that did not connect...I waited for the other person to pick up for 3 minutes, Ooma would charge me for the minutes of conversation. Not good. I will need Ooma to refund these calls and hopefully troubleshoot the issue.
#37155 by franklasvegas
Sun Dec 13, 2009 11:27 pm
Did you email and/or call support direct?

That way you may get a quicker response vs. posting on the forums. :?:

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