Port From Cox -- Can't Receive Calls From Cox Customers

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Bwd
Posts: 3
Joined: Fri Mar 21, 2014 4:59 pm

Re: Port From Cox -- Can't Receive Calls From Cox Customers

Post by Bwd » Fri Mar 21, 2014 5:03 pm

Has anyone resolved this issue? My cox neighbors cannot call me from their cox phones. They get the message my phone is disconnected. Cox is not helpful, I'd like to avoid having my neighbors call cox to fix this.

murphy
Posts: 7247
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Port From Cox -- Can't Receive Calls From Cox Customers

Post by murphy » Fri Mar 21, 2014 5:08 pm

The only way to fix it is to have your neighbor call and report that they can't reach a known working number.
Cox marked your number as no longer in service in their forwarding tables instead of deleting it completely.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

Bwd
Posts: 3
Joined: Fri Mar 21, 2014 4:59 pm

Re: Port From Cox -- Can't Receive Calls From Cox Customers

Post by Bwd » Fri Mar 21, 2014 5:27 pm

murphy wrote:The only way to fix it is to have your neighbor call and report that they can't reach a known working number.
Cox marked your number as no longer in service in their forwarding tables instead of deleting it completely.
O.K., I'll try it. Why would COX customers from further away be able to reach me though? The problem is only with people in my neighborhood.

murphy
Posts: 7247
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Port From Cox -- Can't Receive Calls From Cox Customers

Post by murphy » Sat Mar 22, 2014 2:14 am

The problem is in the Cox central office that serves your neighborhood.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

Bwd
Posts: 3
Joined: Fri Mar 21, 2014 4:59 pm

Re: Port From Cox -- Can't Receive Calls From Cox Customers

Post by Bwd » Sat Mar 22, 2014 7:23 am

murphy wrote:The problem is in the Cox central office that serves your neighborhood.
Copy, thanks so much for the info.

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