Got something else to discuss that is not covered by the previous forums? Post it here!
#33799 by gouldaz
Thu Nov 19, 2009 2:29 pm
I'm going to go crazy with this problem.

I ported from Cox Commun. a month ago and have not been able to receive any calls from Cox customers. They get message that my phone number is not in service. I know about having your old provider remove your # from your old provider's directory. I've called Cox 3 separate times and talked to some very knowledgeable folks. They all say there is no trace of my phone number anywhere in Cox systems. Cox even went into this common phone # system these companies (including Ooma) all use to find phone #'s, and Cox is not allwed to even see my number because its taken. Ooma CSR calls me from Ooma's phones and assume my phone is fine because it rings. Thats not the problem!! The problem is with Cox customers. I call Ooma and they say its Cox's problem. I Call Cox and they say it's Ooma's problem. Long story short, I just want it fixed and don't know where to turn. This problem sucks because it seems like 1/2 of Phoenix uses Cox for phone!

Ive tried reset of all hardware (including hub). No success.

Any suggestions?
#34062 by gouldaz
Sat Nov 21, 2009 1:07 pm
People that arent cox can call me just fine. I agree, it almost does sound like a Cox issue. But like I said, I've called Cox's CSR's a few times now and even talked to their higher level technicians and they say there's no trace of my phone number anywhere in their system. They even look in "elumenet", which is a standard phone # system and they cant even view my phone #. So I'm stuck with both phone companies telling me its the other's fault.

Was just curious if anybody has ever experienced this before and solved it? I know there's lots of vonage customers that have, but my phone # being in Cox's system does not seem to be the problem.
#34311 by ceandy
Sun Nov 22, 2009 4:03 pm
My brother and I live in Gilbert, when we switched over from Cox earlier this year we had the opposite problem, only Cox customers could not reach us. When the porting started there were two days when both Cox and Ooma had our numbers. When Cox released the number Cox customers could reach us.
#90882 by AlpineFlour
Sun Dec 18, 2011 12:03 pm
I have this same problem. I ported my Cox telephone number to Ooma. But now anyone who has Cox telephone service gets a message that my phone number has been disconnected with no new number. Non Cox telephones can call with no problems, AND even Cox telephone subscribers can call the new phone number I was provided by Ooma without any problem -- they just can't call my longtime phone number which I had ported from Cox.
#90886 by thunderbird
Sun Dec 18, 2011 1:49 pm
AlpineFlour wrote:I have this same problem. I ported my Cox telephone number to Ooma. But now anyone who has Cox telephone service gets a message that my phone number has been disconnected with no new number. Non Cox telephones can call with no problems, AND even Cox telephone subscribers can call the new phone number I was provided by Ooma without any problem -- they just can't call my longtime phone number which I had ported from Cox.

Cox has a data base, a routing table that has your ported number is not configured properly, missing, or needs to be removed. Approach this problem from two directions. First have one or more of the Cox callers that can't reach your ported number to contact Cox and complain that they can't reach a known working number (your Ooma ported number).

Next also contact Ooma customer support for this problem:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

Who is online

Users browsing this forum: No registered users and 11 guests