Ooma Hub - interior components are LOOSE

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jmac
Posts: 12
Joined: Thu Nov 12, 2009 11:57 pm

Ooma Hub - interior components are LOOSE

Post by jmac » Fri Nov 13, 2009 12:10 am

I just received the Hub/Scout combo today and successfully activated/setup after adjusting the Motorola SBG900 setting for the Hub to bypass the firewall. It worked perfectly for the first two calls I made..

My question revolves around the build quality of the HUB. It seems like the interior components (speaker, boards, etc) are not secured at all within the Hub's box. When I tip the box from side to side and front to back, there is a loud rattle indicating that the parts inside are not secure at all (it sounds like a solid brick sound banging each side of the unit). I just wanted to know if this is normal or if this one was damaged in any way during packaging/delivery/etc?? I've never encountered this with any electronic item I've ever purchased. I know it's working perfectly now, but I just want this to hold out for the long-term. Thank you in advance for any insight.

daet
Posts: 359
Joined: Sat Apr 11, 2009 5:21 am
Location: Metairie, LA

Re: Ooma Hub - interior components are LOOSE

Post by daet » Fri Nov 13, 2009 5:35 am

jmac wrote:I just received the Hub/Scout combo today and successfully activated/setup after adjusting the Motorola SBG900 setting for the Hub to bypass the firewall. It worked perfectly for the first two calls I made..

My question revolves around the build quality of the HUB. It seems like the interior components (speaker, boards, etc) are not secured at all within the Hub's box. When I tip the box from side to side and front to back, there is a loud rattle indicating that the parts inside are not secure at all (it sounds like a solid brick sound banging each side of the unit). I just wanted to know if this is normal or if this one was damaged in any way during packaging/delivery/etc?? I've never encountered this with any electronic item I've ever purchased. I know it's working perfectly now, but I just want this to hold out for the long-term. Thank you in advance for any insight.
This is not normal.

DG
Ooma customer since April 2009
Ooma equipment: Hub ; Telo + 4 handsets
Ooma service: Annual Premier subscription

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: Ooma Hub - interior components are LOOSE

Post by WayneDsr » Fri Nov 13, 2009 8:34 am

No this is not normal for the ooma hub. It is known to be a very strong box. Did you purchase it new?

Wayne

jmac
Posts: 12
Joined: Thu Nov 12, 2009 11:57 pm

Re: Ooma Hub - interior components are LOOSE

Post by jmac » Fri Nov 13, 2009 9:24 am

Hi Wayne - Thank you for your response. Yes, I just purchased it new from Amazon. I know I probably shouldn't be concerned about this, but I just want it last for a long time and take care of any possible issue during the warranty/return period. Thanks, Lisa

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: Ooma Hub - interior components are LOOSE

Post by WayneDsr » Fri Nov 13, 2009 9:27 am

jmac wrote:Hi Wayne - Thank you for your response. Yes, I just purchased it new from Amazon. I know I probably shouldn't be concerned about this, but I just want it last for a long time and take care of any possible issue during the warranty/return period. Thanks, Lisa
I would contact Amazon and get a replacement. It could have gotten broken during the shipment. You don't want a broken one!

Wayne

inrame
Posts: 354
Joined: Mon Feb 09, 2009 5:58 am
Location: Mouse-House, Florida

Re: Ooma Hub - interior components are LOOSE

Post by inrame » Mon Nov 16, 2009 6:41 pm

mine is very sturdy and solid. maybe the delivery driver was playing football with it at lunch :)

tommies
Posts: 862
Joined: Sun Mar 01, 2009 8:10 pm
Location: Atlanta

Re: Ooma Hub - interior components are LOOSE

Post by tommies » Mon Nov 16, 2009 6:49 pm

My hub is a very sturdy box, a very well build one. I'm second other commend that you should consider to ask for a replacement.
tommies

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