Got something else to discuss that is not covered by the previous forums? Post it here!
#31916 by Opal
Sun Nov 08, 2009 1:42 pm
I don't see this anywhere in the forums... And I emailed customer service from the Contact Us page on ooma.com, and immediately got this back in my email: "<support@oomacare.com> delivery failed; will not continue trying"

So... I'll try the forum. I joined ooma in July, immediately signed up for Premier, and have been enjoying it with no problems. Last month when I learned about Lifetime Premier in the forums, I called Customer Care and attempted to buy it. I was repeatedly assured that although they couldn't upgrade me now, since I was already on Annual Premier, that they would keep my credit card number in a new ticket, and would upgrade me to Lifetime as soon as my Premier year ended, in July 2010.

Now I just noticed that my.ooma.com account says that I'm Basic, not Premier. All my Premier features and the ability to modify them are gone. Why was my $99.99, paid in July, suddenly refunded back to my credit card on 10-28-09? Last I knew I was Premier, soon to be Lifetime Premier. Now suddenly I've been dumped.
Last edited by Opal on Sun Nov 08, 2009 2:15 pm, edited 1 time in total.
#31924 by allo
Sun Nov 08, 2009 1:54 pm
Opal wrote:I don't see this anywhere in the forums... And I emailed customer service from the Contact Us page on ooma.com, and immediately got this back in my email: "<support@oomacare.com> delivery failed; will not continue trying"

So... I'll try the forum. I joined ooma in July, immediately signed up for Premier, and have been enjoying it with no problems. Last month when I learned about Lifetime Premier in the forums, I called Customer Care and attempted to buy it. I was repeatedly assured that although they couldn't upgrade me now, since I was already on Annual Premier, that they would keep my credit card number in a new ticket, and would upgrade me to Lifetime as soon as my Premier year ended, in July 2010.

Now I just noticed that my.ooma.com account says that I'm Basic, not Premier. All my Premier features and the ability to modify them are gone. Why was my $99.99, paid in July, suddenly refunded back to my credit card on 10-28-09? Last I knew I was Premier, soon to be Lifetime Premier. Now suddenly I've been dumped.


I think they are trying to tell you something!
Since you requested to buy the Lifetime Premier next July 2010; they are doing you a favor now by refunding you the $100 you paid... So now is the time to rush and buy the lifetime before it is gone for good . Buy it and don't ask too many questions and everything will be fine!
You should count your blessings and buy it quickly; and be glad you are saving $100!
I know OOMA has its own way to communicate... or rather not to communicate!
They did not charge you for those months July-October, because they figured you are buying lifetime anyway; and because you were not aware that you can buy lifetime when you bought it last July!
Last edited by allo on Sun Nov 08, 2009 2:07 pm, edited 1 time in total.
#31932 by Opal
Sun Nov 08, 2009 2:06 pm
allo,

True, but you never know if it'll gets even more screwed up, or if I get double-charged $350 come July :)

Groundhound,

The Lifetime request was a few weeks ago... I'm at work, but I tried calling my second number and it went to ooma voice mail, so it doesn't appear lost? But I can no longer access my second line info in my.ooma.com... all my Premier features are gone there.
Last edited by Opal on Sun Nov 08, 2009 2:15 pm, edited 1 time in total.
#31934 by allo
Sun Nov 08, 2009 2:10 pm
Opal wrote:allo,

True, but you never know if it'll gets even more screwed up, or if I get double-charged $350 come July :)



No you will not be double charged... you don't pay for a product twice!... Plus I doubt they will be still offering it in July 2010!
#32106 by ceandy
Sun Nov 08, 2009 9:39 pm
When I signed up in March I had six months of premier. I paid the $99 for an additional year. The first week of October I learned of the lifetime premier so I called CS, they told me that they would credit me $99 immediately and on the 18th of October they would bill my credit card for lifetime premier. From the time of the $99 dollar credit to the 18th the lounge did not list me as a premier customer but I had all of the premier services. Since the 18th the lounge shows that I am lifetime. Perhaps you will have to wait until the 18th of this month to get the lifetime premier.

CAmeron
#32187 by ntoy
Mon Nov 09, 2009 10:33 am
Hello Opal,

Yes, sorry for the confusion. It is a system limitation on our end. Once 11/21 or 11/22 comes around, we will be able to add the buyout premiere to your account.

Thanks for your patience & understanding!

Who is online

Users browsing this forum: No registered users and 13 guests