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#31169 by Lee
Wed Nov 04, 2009 1:26 pm
I mentioned in a post right after setting the Telo up that everything worked except the incoming CID. That is still the case four days later except for one call. I was not home to get it, and they did not leave a msg, but the CID worked on the phone and in my call logs. Any idea why this one call got through the ID system? If so, is there anything I can do to make all of them register? There have been five calls since the one that worked and I'm back to "unknown."

Thanks
#31402 by Tony
Thu Nov 05, 2009 5:30 pm
Lee, make sure you have subscribed to caller-id service on your landline. That said, if you do actually have caller-id on your landline, there are a few instances where it does not work. How far is your place from the central office and who is your landline phone company ? This is a known issue and we are working on fixing it.

The reason you have seen it working is as I mentioned it works with most of our landline customers and there are cases like yours where it does not work or only sometimes. Also if you get a call from another ooma subscriber then the caller-id is correctly displayed.
#31428 by Lee
Thu Nov 05, 2009 7:09 pm
Thanks for the reply, theindigen. To answer your question, yes I have CID with Qwest, my landline provider. I have no clue how far I am from the central office. The CID as worked flawlessly at my phone for over three years so I don't think it's Qwest's fault. Then again, anything is possible. I am certainely not sticking up for Qwest when they charged me $150 for a 20 minute service call six months ago. Hellooooo, ooma. ;)
#31453 by ajw522
Thu Nov 05, 2009 10:07 pm
Lee wrote:Thanks for the reply, theindigen. To answer your question, yes I have CID with Qwest, my landline provider. I have no clue how far I am from the central office. The CID as worked flawlessly at my phone for over three years so I don't think it's Qwest's fault. Then again, anything is possible. I am certainely not sticking up for Qwest when they charged me $150 for a 20 minute service call six months ago. Hellooooo, ooma. ;)


Phone companies...... :x

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