1 & 2 blinking in Red

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Johwwy
Posts: 5
Joined: Fri Oct 30, 2009 6:11 pm

1 & 2 blinking in Red

Post by Johwwy » Fri Oct 30, 2009 6:16 pm

After work I tried to call my wife at home, and OOMA Telo went direct to my voice message. I cannot make and receive calls. Anyone with the same problem?

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: 1 & 2 blinking in Red

Post by WayneDsr » Fri Oct 30, 2009 6:21 pm

Is the Ooma symbol blue?
If lines 1 and 2 are blinking red it sounds like a phone is Off Hook. If not, I would unplug the Telo, wait 30 seconds and plug it back in. Both lines should return to blue.

Wayne

Johwwy
Posts: 5
Joined: Fri Oct 30, 2009 6:11 pm

Re: 1 & 2 blinking in Red

Post by Johwwy » Fri Oct 30, 2009 6:25 pm

Every symbols are solid Blue, except these two buttons blinking red.
the phone is not out off hook, I double checked.
Internet is working fine also.

Groundhound
Posts: 2711
Joined: Sat May 23, 2009 9:28 am
Location: Atlanta, GA

Re: 1 & 2 blinking in Red

Post by Groundhound » Fri Oct 30, 2009 6:31 pm

Johwwy wrote:Every symbols are solid Blue, except these two buttons blinking red.
Even after you unplugged the power for 30 seconds and then plugged it back in?

Johwwy
Posts: 5
Joined: Fri Oct 30, 2009 6:11 pm

Re: 1 & 2 blinking in Red

Post by Johwwy » Fri Oct 30, 2009 6:31 pm

I recycled the power and every lights came back Blue.
Now the question is, why line 1 & 2 were flashing red?

Groundhound
Posts: 2711
Joined: Sat May 23, 2009 9:28 am
Location: Atlanta, GA

Re: 1 & 2 blinking in Red

Post by Groundhound » Fri Oct 30, 2009 6:33 pm

For some reason the Telo had both line 1 & 2 off hook and on hold.

Johwwy
Posts: 5
Joined: Fri Oct 30, 2009 6:11 pm

Re: 1 & 2 blinking in Red

Post by Johwwy » Fri Oct 30, 2009 6:39 pm

That is the problem, because we did not touch the OOMA telo phone, we are still using our mainline phone.
I am still testing this OOMA telo, is there a log that we can take a look at it?
I wonder when did this issue started.

Groundhound
Posts: 2711
Joined: Sat May 23, 2009 9:28 am
Location: Atlanta, GA

Re: 1 & 2 blinking in Red

Post by Groundhound » Fri Oct 30, 2009 6:53 pm

If it should happen again, unplug your phone from the Telo's "Phone" port and see if the line lights go back to solid blue.

egutin
Posts: 14
Joined: Tue Nov 03, 2009 5:04 pm

Re: 1 & 2 blinking in Red

Post by egutin » Wed Nov 04, 2009 12:07 pm

Johwwy,

See my forum post here: http://www.ooma.com/forums/viewtopic.php?f=9&t=4331

I think I am going through the same thing, and have not gotten a real answer yet that does not involve restarting the unit at an unacceptable rate.

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