LOUSY TECH SUPPORT

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rebshalom
Posts: 6
Joined: Wed Dec 31, 2008 12:57 pm

LOUSY TECH SUPPORT

Post by rebshalom » Wed Dec 31, 2008 1:02 pm

As a new customer, I have tried, and been disconnected from tech support 6 times. I am trying to port a number. I am at the point of returning this POS and forgetting about it since the tech support is so LOUSY.

joeandtricia
Posts: 12
Joined: Tue Dec 30, 2008 8:30 pm

Re: LOUSY TECH SUPPORT

Post by joeandtricia » Wed Dec 31, 2008 1:18 pm

you could post your issue and see if someone on the forum could help...

rebshalom
Posts: 6
Joined: Wed Dec 31, 2008 12:57 pm

Re: LOUSY TECH SUPPORT

Post by rebshalom » Wed Dec 31, 2008 1:22 pm

I am trying to port a number. Vonage did this with a form on their website. Then, again, they are professionals

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wase4711
Posts: 52
Joined: Tue Dec 30, 2008 2:12 pm

Re: LOUSY TECH SUPPORT

Post by wase4711 » Wed Dec 31, 2008 1:39 pm

AND, they charge 25 bucks a month, versus FREE....
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skellener
Posts: 97
Joined: Tue Aug 26, 2008 12:00 pm
Location: So. Cal.
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Re: LOUSY TECH SUPPORT

Post by skellener » Wed Dec 31, 2008 4:02 pm

Don't get discouraged. Ooma is a great system. They've already admitted to dropping the ball on not having enough people on staff for support during the holidays. See if AT&T would ever admit that. Keep trying. Once up, the service works just fine. They've just been overwhelmed with new customers and a large amount of support.

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