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#27697 by Doulster
Tue Oct 20, 2009 3:33 am
I ordered Ooma Premier and the Port Forward and filled out the LOA. Upon completion of the form, Ooma sent me back to the login screen. I received no confirmation of the Port Request. Upon logging back in to my.ooma it says my current subscription is Ooma Premier.
How can I know if the LOA is accepted and the process has begun?
#27698 by jmassimilla
Tue Oct 20, 2009 3:48 am
They are suppossed to send you an email confirmation of the port request. If you haven't gotten one after 2-3 days, I would call them to find out if everything is ok.
#27700 by bryanlyle
Tue Oct 20, 2009 4:43 am
I would go ahead and call them. When I did my port, I waited 2 - 3 weeks before I called them. They never received my faxed LOA. Once I sent it in again, the port was completed within a few weeks.
#27721 by jazzyone
Tue Oct 20, 2009 7:27 am
call them. When I sign up for the port and premier, I received a email confirmation almost immediately.

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