No Port Number Confirmation

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Doulster
Posts: 1
Joined: Tue Oct 20, 2009 3:28 am

No Port Number Confirmation

Post by Doulster » Tue Oct 20, 2009 3:33 am

I ordered Ooma Premier and the Port Forward and filled out the LOA. Upon completion of the form, Ooma sent me back to the login screen. I received no confirmation of the Port Request. Upon logging back in to my.ooma it says my current subscription is Ooma Premier.
How can I know if the LOA is accepted and the process has begun?

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jmassimilla
Posts: 525
Joined: Sat Feb 07, 2009 4:38 am
Location: Burlington County, South Jersey

Re: No Port Number Confirmation

Post by jmassimilla » Tue Oct 20, 2009 3:48 am

They are suppossed to send you an email confirmation of the port request. If you haven't gotten one after 2-3 days, I would call them to find out if everything is ok.
Customer since Feb 2009
2 Hub/Scout
1 Telo/Handset
Lifetime Premier Subscriber

bryanlyle
Posts: 361
Joined: Mon Mar 30, 2009 4:11 pm

Re: No Port Number Confirmation

Post by bryanlyle » Tue Oct 20, 2009 4:43 am

I would go ahead and call them. When I did my port, I waited 2 - 3 weeks before I called them. They never received my faxed LOA. Once I sent it in again, the port was completed within a few weeks.
follow me on twitter: @bryanlyle

jazzyone
Posts: 44
Joined: Fri Sep 25, 2009 6:23 pm
Location: Washington, DC

Re: No Port Number Confirmation

Post by jazzyone » Tue Oct 20, 2009 7:27 am

call them. When I sign up for the port and premier, I received a email confirmation almost immediately.

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