Potential New User Questions

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Joined: Mon Oct 12, 2009 7:02 am

Potential New User Questions

Post by Derik » Mon Oct 12, 2009 7:14 am

I'm a newbie, don't hurt me!

I sent Ooma support some questions, but I haven't gotten a response, so I thought I'd poll you guys for some confirmation that my plan is workable.

I'm currently using Vonage with a plan that renews yearly (works out to about $20 per month). Between the regulatory fees, and their boxes breaking about every 2-3 years, I'm thinking about a change. My current coverage continues until February 11th. I also have a Google Voice account that I'm slowly trying to shift everything to. Here's the plan (I'm numbering them so tell me if any are incorrect or need clarification).

1. Buy a Core system now from Amazon. I should at the very least have guaranteed phone service, voicemail, caller ID for free as long as OOma is still in business. Try it out and see how reliable it is.
2. If I'm still liking the service in December, buy the Premier package for $99 before the rate goes up.
3. Port my Vonage number for free using the Premier subscription in late January/early February.
4. Use Google Voice Extensions with the Premier service whenever it debuts.

It all seems viable. The only hesitation I have is whether I can do #3. Is the free number port possible at any time or does it need to be done at the beginning? Thanks for the feedback in advance.

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Re: Potential New User Questions

Post by murphy » Mon Oct 12, 2009 7:24 am

You need to do the port from Vonage early enough that it will be complete well before your Vonage account is due to renew. You also need to notify Vonage, in writing, that you do not want your yearly subscription to automatically renew. The port will not go through if you owe Vonage any money. If you cancel Vonage before the port is complete you risk losing the number. My port from Vonage took 4 weeks.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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Re: Potential New User Questions

Post by tommies » Mon Oct 12, 2009 7:30 am

1. yes for the life of the hardware box and ooma still in business
2. yes
3. yes, as long as you have premier, the port will be free. However Murphy is right on this.
4. I'm not sure when it will arrive.

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Re: Potential New User Questions

Post by bw1 » Mon Oct 12, 2009 3:17 pm

If you sign up for Premier in December and then port in January/February, you may run into this:
Dennis P wrote:The cost of a port ($39.99) is only refundable if you decide to upgrade to an annual subscription of ooma Premier prior to the expiration of the free trial.
Unfortunately, if you decide to upgrade a year after your free trial has expired, the porting costs will not be refundable.
At least it's something to make note of. It's better to select port and premier at the same time so you don't have to worry about getting your $39.99 refunded.

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Re: Potential New User Questions

Post by Derik » Mon Oct 12, 2009 4:19 pm

Sounds like I should upgrade to Premier late in December and port at the same time. Thanks guys.

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