How do you "initiate" the process? When I first installed the setup, I stated that I wanted to port my number and then I got a message saying that it will be initiated when I purchase either the $39.99 porting or the $99.99 premiere service. So I purchased the premiere service and I don't see anything anywhere on the site that says intitiate or anything like that. When I click on the Number Porting under add ons it just has the options for me to purchase it, but thats it.tommies wrote:Purchased Premier service will give you a free number port. However you have to initiate the number porting process. I don't know if you already did it by reading your post.
Seems like a strange way to implement it, but I guess I should have purchased the premiere through the number port add on link.
only true if you do the porting first and later buy the premier while still in the trial period.I had to go through and purchase the port for $39.99 and then they will refund the charge once the port is complete.
Not true in this case. I bought premiere first and had to go through and purchase the $39.99 number porting for the process to initiate. I had to put in my credit card info and everything. I think the only way it will work if you buy premiere first is if you use the link under the number porting section of the add-ons. When you click on that one, under the premiere radio button it says something like porting is included. Whereas if you go to the Premiere add on section, the radio button for premiere doesn't say porting is included directly.tommies wrote:Blame it on the poor wording of the web pages. Initiate the number porting and purchase the premier service are two differrent processes. If you purchase the premier first, when you initiate the porting, you will see that the fee is waivedonly true if you do the porting first and later buy the premier while still in the trial period.I had to go through and purchase the port for $39.99 and then they will refund the charge once the port is complete.
I contacted customer service in order for this to happen and they are the ones that directed me to charge the number porting and it will be refunded.