can not receive calls from germany

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loicraven
Posts: 1
Joined: Mon Oct 05, 2009 2:34 pm

can not receive calls from germany

Post by loicraven » Mon Oct 05, 2009 2:53 pm

just purchased the ooma hub works great. incoming calls are fine from the US, but ican not receive calls from germany. i can call germany with no problems. my inlaws have to call my cell phone to let me know their trying to reach me. any thoughts on what this might be?

niknak
Posts: 885
Joined: Tue Jan 27, 2009 7:53 pm
Location: Staten Island, NY

Re: can not receive calls from germany

Post by niknak » Mon Oct 05, 2009 3:07 pm

this may be a switching problem involving ooma's CLEC ...best thing to do it keep a log of all call attempts ( date time number) and contact ooma CS - ooma's engineering staff can then trace the call logs to see what's happening

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