Premier Trial Period

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Zindar
Posts: 82
Joined: Wed Oct 07, 2009 5:16 pm

Re: Premier Trial Period

Post by Zindar » Tue Oct 13, 2009 12:31 pm

bw1 wrote:With Ooma Premier service, you get voicemail with call screening. You can also forward voicemails with mp3 attachments to email and send notifications of new voicemail to email/text.

With Ooma Core service, you get voicemail but no call screening. You can also send notifications of new voicemail to email/text.

With Ooma Basic service, you don't get any voicemail.
Terminology question: How can I tell which of these three I have? I know how to tell if I have Premier, but I don't know how to tell if I have Ooma Core vs Ooma Basic. Is Ooma Core with you get with the original Ooma/scout model when you don't pay for premier, and Ooma Basic is what you get with Telo when you don't pay for premier??

murphy
Posts: 7208
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Premier Trial Period

Post by murphy » Tue Oct 13, 2009 12:53 pm

Zindar wrote:Terminology question: How can I tell which of these three I have? I know how to tell if I have Premier, but I don't know how to tell if I have Ooma Core vs Ooma Basic. Is Ooma Core with you get with the original Ooma/scout model when you don't pay for premier, and Ooma Basic is what you get with Telo when you don't pay for premier??
Correct.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

lhight
Posts: 16
Joined: Sat Jun 19, 2010 7:26 pm

Re: Premier Trial Period

Post by lhight » Tue Jul 13, 2010 8:11 am

My Ooma Premier trial period just expired. This means that the anonymous call block feature should be gone, right? My husband can't call me from work because he his workplace does not give out their number. His calls are still blocked even though our Premier trial period is up. How can I remove/disable anonymous call block. I've got just the basic Ooma service now and don't see a way to change this on the website.

ntoy

Re: Premier Trial Period

Post by ntoy » Tue Jul 13, 2010 8:34 am

Hello lhight,

Currently a bug in our system. I manually disabled this for you. Please allow some time for updates to go into effect
or you can power off your telo for one minute & then power back up.

gif
Posts: 2
Joined: Wed Jul 14, 2010 5:28 pm

Re: Premier Trial Period

Post by gif » Wed Jul 14, 2010 5:35 pm

bw1 wrote:If you activate the Ooma Core Hub/Scout combo, no credit card is required and at the end of the trial period, your service automatically downgrades to Ooma Core service. I assume that will continue for as long as the Ooma Core Hub/Scout combo is available for NEW purchases with the current "Voicemail included" printed on the box.
Is this a true statement?

gif
Posts: 2
Joined: Wed Jul 14, 2010 5:28 pm

Re: Premier Trial Period

Post by gif » Wed Jul 14, 2010 5:40 pm

Customers who purchase the ooma Hub/Scout combination (also known as the Ooma Core), regardless of when it was purchased, will continue to receive service under the previous Terms and Conditions, which include NOT being subjected to pay the applicable taxes. Core customers will also get a maximum of 5,000 minutes calling per month within the U.S., voicemail, Caller-ID (With Name/Number), and Call Waiting (with Caller-ID) included as well as E911 services in the basic package.


Is this also a true statement?

User avatar
bw1
Posts: 1781
Joined: Wed Mar 18, 2009 9:06 am
Location: MI

Re: Premier Trial Period

Post by bw1 » Thu Jul 15, 2010 8:10 am

I haven't yet seen anyone that purchased the Core not get the core service level with no fees required.

I helped a friend activate his Ooma Core purchased from Radio Shack a couple of months ago and no credit card was required. His base service level is core with no fees.

There's a couple of places that still have it in stock.
http://www.frys.com/product/5983204 Refurbished OOS
http://www.frys.com/product/5741362 New

http://www.amazon.com/Ooma-Core-VoIP-Ph ... GSTESF1DX6

Or check this list: https://www.ooma.com/buy/where-to-buy/

The refurbs from Fry's are currently out of stock but may have been already activated and would be subject to fees when reactivated based on what I've read.

Also, if you buy from Amazon, you want to make sure you get it from Amazon and not from another reseller which is not an approved reseller.

quanvuong
Posts: 6
Joined: Sat Aug 07, 2010 6:55 am

Re: Premier Trial Period

Post by quanvuong » Sat Aug 07, 2010 12:51 pm

Are there minutes limit per month to use with the new Telo to call in US?

murphy
Posts: 7208
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Premier Trial Period

Post by murphy » Sat Aug 07, 2010 2:14 pm

quanvuong wrote:Are there minutes limit per month to use with the new Telo to call in US?
5000 minutes per month

Read the TOS.

https://www.ooma.com/legal/terms-and-conditions
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

quanvuong
Posts: 6
Joined: Sat Aug 07, 2010 6:55 am

Re: Premier Trial Period

Post by quanvuong » Sun Aug 08, 2010 7:16 am

It said "unlimited calling in USA" at https://www.ooma.com/ :?

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