cannot disable call forwarding

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trim81
Posts: 262
Joined: Thu Jul 31, 2008 9:14 pm

cannot disable call forwarding

Post by trim81 » Thu Oct 01, 2009 11:38 pm

I cannot disable (uncheck the call forwarding)

Ooma: can you please look into this

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Dennis P
Ooma Moderator
Posts: 1858
Joined: Fri Apr 25, 2008 9:09 am
Location: Palo Alto, CA
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Re: cannot disable call forwarding

Post by Dennis P » Fri Oct 02, 2009 12:30 pm

Should be fixed this afternoon. Try again later tonight.

inghamb
Posts: 2
Joined: Wed Apr 15, 2009 4:49 am

Re: cannot disable call forwarding

Post by inghamb » Sat Oct 03, 2009 7:29 pm

This is unacceptable. Paying for "Premier Features" and they either work or can't be undone. This should have been caught in "beta" for whatever system updates you have performed. An email should have been sent to ALL OOMA account holders WARNING them of this issue to preempt what is more than just an inconvenience.

This "glitch" is totally inappropriate for properly developed and tested software or system updates. :!: :x

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southsound
Posts: 3519
Joined: Fri Feb 06, 2009 11:31 am
Location: Harstine Island, WA

Re: cannot disable call forwarding

Post by southsound » Sat Oct 03, 2009 9:13 pm

inghamb wrote:An email should have been sent to ALL OOMA account holders WARNING them of this issue to preempt what is more than just an inconvenience.
Wouldn't this be a little extreme when the issue seems to have only affected one user and one of ooma's best promised resolution in a matter of hours? Wait - maybe they should have sent out messengers to those who might not be monitoring there email. My advice, calm down, take a deep breath, and let ooma's technical support people continue to make MOST of us very happy. :P
ooma customer since February 2009
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