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#22556 by niknak
Tue Sep 29, 2009 5:17 pm
someone posted a message to that effect with the new telos - 11.95 per year after the first year written on the box

i have not heard anything about this fee being retroactive

before i signed up with ooma i was assured by their CSR that there were no taxes, fees forever for basic service
#22573 by tao
Tue Sep 29, 2009 6:11 pm
niknak wrote:someone posted a message to that effect with the new telos - 11.95 per year after the first year written on the box

i have not heard anything about this fee being retroactive

before i signed up with ooma i was assured by their CSR that there were no taxes, fees forever for basic service


There is no such a thing as a FREE LUNCH!
We have to be realistic.
If ooma is expected in the future to pay certain taxes/fees imposed by govt./agencies, it is only logical to make everybody pay its share. - The alternative is: ooma out of business ,and we will be left out in the cold , if we expect them to pay for unforeseen taxes/fees which are out of their control!

I think the CSR meant NO FEES... I doubt he meant No Taxes... or simply he didn't know and he acted as if he knew... Anyway anything you hear from a CSR is not the gospel, and further more is NOT BINDING!
.
#22574 by niknak
Tue Sep 29, 2009 6:18 pm
true, but that is not what was decribed to me before i purchased ooma. in fact it was the deciding factor when i was considering vonage and magic jack as well

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