Line #2 Light is always lit

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xlamierina
Posts: 4
Joined: Fri Dec 12, 2008 3:07 pm

Line #2 Light is always lit

Post by xlamierina » Fri Dec 12, 2008 3:10 pm

I just started using Ooma this week. Starting on the second day and lasting until now (3 days total) the red line #2 light has been lit. The line is not engaged, in fact, I can use the second line feature to make a call while i'm on another call, i just can't seem to get the light to turn off. I've tried everything, including removing power to Ooma for a few minutes, then plugging it back in. Why does the light remain on, and what do I do to turn it back off?

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Bobby B
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Re: Line #2 Light is always lit

Post by Bobby B » Fri Dec 12, 2008 5:17 pm

This sounds like a hardware problem -- if the line 2 button light problem persists even after you reboot the Hub (unplugging it and replugging it), I'd probably ask the support team to look into replacing the unit.
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asrose
Posts: 1
Joined: Mon Dec 22, 2008 2:18 pm

Re: Line #2 Light is always lit

Post by asrose » Mon Dec 22, 2008 2:21 pm

Just got my yesterday - and today the Line 2 light is staying On also. Unplugging the unit did not make a difference.

I can receive and make calls okay.

Does it have anything to do with getting a second number for the shared device (hub)?

I do not have the Scout connected - could that be the problem?

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