Forwarding calls to an Ooma number

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mroofus
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Joined: Fri Dec 12, 2008 2:20 pm

Forwarding calls to an Ooma number

Post by mroofus » Fri Dec 12, 2008 2:29 pm

I recently purchased Ooma and I'm using a number supplied by Ooma at the moment until I'm ready to port my number over. I currently have my other service configured to forward all incoming calls to the Ooma number. When a someone calls the non-Ooma number, the call gets forwarded to the Ooma number, my phone rings, but the caller does not here a ring on the line. They just hear dead silence until I pick up the phone.

I tried configuring my other service to forward to my cell phone and did not get this same behavior -- the caller was able to hear a ring in this case.

What could be causing this and is there a way to resolve this issue?

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Bobby B
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Re: Forwarding calls to an Ooma number

Post by Bobby B » Fri Dec 12, 2008 5:31 pm

Hi mroofus,

Call forwarding to an ooma number should work -- I gave it a try with a test vonage line. What service are you using for your call forwarding?

Thanks,
Bobby
Bobby B

mroofus
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Joined: Fri Dec 12, 2008 2:20 pm

Re: Forwarding calls to an Ooma number

Post by mroofus » Fri Dec 12, 2008 5:35 pm

Thanks for the reply Bobby B.

I'm using Comcast digital voice. I configured my account to forward all calls to the Ooma number that I was provided. Like I said, this worked fine when forwarding calls from Comcast to my cell phone; but when forwarding from Comcast to the Ooma number, the caller does not hear the ring.

d street dave
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Joined: Fri Dec 19, 2008 10:35 am

Re: Forwarding calls to an Ooma number

Post by d street dave » Fri Dec 19, 2008 10:37 am

I have the same problem forwarding my calls from Vonage. Occasionally I get a ring or two, but most of the time it is just dead silence for the incoming caller.

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