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Calling Ooma Support at 1-888-711-6662 Says it's disconnecte

Posted: Thu Sep 24, 2009 11:34 am
by tkramer
Has anyone else got through to support today? I'm calling from work and it says it's not a valid number. Then calling from my mobile it says it's not a working number.

Anyone else able to get through?

Re: Calling Ooma Support at 1-888-711-6662 Says it's disconnecte

Posted: Thu Sep 24, 2009 11:36 am
by Stackowax
I got through earlier but now I'm getting the same message. This is rather disconcerting, to say the least. Has Ooma gone out of business?

Re: Calling Ooma Support at 1-888-711-6662 Says it's disconnecte

Posted: Thu Sep 24, 2009 11:49 am
by hpepper
I just tried it from 4 different numbers - at work, from a cell, my wife tried from home and from a separate landline at work - all got through. I wonder if they had a problem and it is OK now?

Re: Calling Ooma Support at 1-888-711-6662 Says it's disconnecte

Posted: Thu Sep 24, 2009 12:06 pm
by tkramer
hpepper wrote:I just tried it from 4 different numbers - at work, from a cell, my wife tried from home and from a separate landline at work - all got through. I wonder if they had a problem and it is OK now?
Yes, it seems to be back up... Thanks!

Re: Calling Ooma Support at 1-888-711-6662 Says it's disconnecte

Posted: Thu Sep 24, 2009 3:03 pm
by tkramer
Every time I call support I have been very happy.

This time I tested out a Scout and had a number associated to it. I wanted to pack up the Scout to save but wanted to save the number to my shared hub with my main number. The customer service answered the phone within a minute and understood what I wanted and changed it within two minutes.

He even called back the old Scout number after I rebooted the Hub just to make sure it worked.

Fantastic!