Cell calls not coming in

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erbe
Posts: 5
Joined: Wed Sep 16, 2009 10:07 am

Cell calls not coming in

Post by erbe » Wed Sep 16, 2009 10:08 am

Whenever my husband or I use our cell phones to call the ooma phone, we get an error message. Other calls are coming in just fine as far as I know. Why would this be happening?

murphy
Posts: 7205
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Cell calls not coming in

Post by murphy » Wed Sep 16, 2009 10:18 am

erbe wrote:Whenever my husband or I use our cell phones to call the ooma phone, we get an error message. Other calls are coming in just fine as far as I know. Why would this be happening?
What, exactly, is the error message?
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

erbe
Posts: 5
Joined: Wed Sep 16, 2009 10:07 am

Re: Cell calls not coming in

Post by erbe » Thu Sep 24, 2009 11:10 am

It says this call can not be connected, that the phone number does not work. Like the standard message you get from the operator.

niknak
Posts: 885
Joined: Tue Jan 27, 2009 7:53 pm
Location: Staten Island, NY

Re: Cell calls not coming in

Post by niknak » Thu Sep 24, 2009 12:15 pm

this sounds like a switching problem with ooma's CLEC in your ratecenter. you should make a log of the dates, times and numbers you called from and call tech support - ooma engineers can trace the call logs to determine the issue

erbe
Posts: 5
Joined: Wed Sep 16, 2009 10:07 am

Re: Cell calls not coming in

Post by erbe » Thu Sep 24, 2009 12:52 pm

Well that is the problem. It is from calls coming into our phone. I have since found out that it is not only our cell phones, but others as well. I do not always know when this is happening, since I do not get the calls.

And when you say to log the calls, what info are you looking for exactly, because I also have echo issues, and hang up issues when people call my phone, so I need to start logging calls.

People also complain that it never rings on their end.

Thanks for the help. I just need to start logging the calls (but how?) and then what do I do?

erbe
Posts: 5
Joined: Wed Sep 16, 2009 10:07 am

Re: Cell calls not coming in

Post by erbe » Thu Sep 24, 2009 12:53 pm

Sorry, you just told me all the info I needed to know. Don't know where my head was at.

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: Cell calls not coming in

Post by WayneDsr » Thu Sep 24, 2009 1:39 pm

Are they all getting the same error message?

Do you get any calls in at all?

Wayne

erbe
Posts: 5
Joined: Wed Sep 16, 2009 10:07 am

Re: Cell calls not coming in

Post by erbe » Thu Sep 24, 2009 1:59 pm

Yes, it is the same error message, and no not all cell phones.

niknak
Posts: 885
Joined: Tue Jan 27, 2009 7:53 pm
Location: Staten Island, NY

Re: Cell calls not coming in

Post by niknak » Thu Sep 24, 2009 3:40 pm

there is something wrong in your switching center - ooma engineers can fix it

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