caller ID says ooma inc

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goodplanet
Posts: 1
Joined: Wed Sep 09, 2009 3:07 pm

caller ID says ooma inc

Post by goodplanet » Mon Sep 14, 2009 4:42 pm

Caller ID displays "ooma inc" on the phones of many people I call. Sometimes they don't answer because they think it's a solicitor calling. Is there any way to change it so my name displays on caller ID instead?

hpepper
Posts: 752
Joined: Mon Apr 27, 2009 10:29 am
Location: Columbus, Ohio

Re: caller ID says ooma inc

Post by hpepper » Mon Sep 14, 2009 4:58 pm

You have to Call Ooma support on this one. Make sure they open a ticket. It took a few days for mine to work after they closed my ticket.

niknak
Posts: 885
Joined: Tue Jan 27, 2009 7:53 pm
Location: Staten Island, NY

Re: caller ID says ooma inc

Post by niknak » Mon Sep 14, 2009 5:06 pm

goodplanet wrote:Caller ID displays "ooma inc" on the phones of many people I call. Sometimes they don't answer because they think it's a solicitor calling. Is there any way to change it so my name displays on caller ID instead?
This is happening because ooma submits multiple CID account numbers at one time to the CID Databases and sometimes they don't update correctly with the individual's CID information and just update all the numbers as belonging to Ooma Inc.

As previousloy suggested, call CS and request them to correct it
It may still takje a few weeks for the correct information to get propapagated to all the CID databases in use

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